Automotive Service Manager

About us

Auto Recruitment USA is a permanent placement consulting firm doing business in Florida, Georgia and South Carolina. We assist job seekers in finding automotive positions ranging from administration to body shop to management. With more than 15 years of direct and indirect experience in the automotive field, we're confident our clients will benefit from our 360 degree approach to recruiting. Not only do we help dealerships overcome the challenge of finding qualified candidates, we match job seekers with companies that will uplevel their skills and careers. Our top recruiter has been trained by one of the industry's premier staffing leaders. In addition, technology and years of research have provided us with the necessary tools to present competitive candidates. We offer job opportunities and direct placement in the companies we recruit for. After learning about, analyzing and working with employers to understand their needs and requirements, we take on the task of searching for ideal candidates. Auto Recruitment USA was founded by a former employee of one of the world's renowned recruiting companies. Top-notch training, resources and name-brand employers make Auto Recruitment USA your ride to success. Our vision is to lead in the automotive permanent placement market by supporting auto groups and human growth, matching candidates to compatible work solutions..

Our work environment includes:

• Growth opportunities

Seeking a dependable, results-oriented professional to join our team! An Automotive Service Manager is responsible for the day to day operations of a service department by developing and maintaining standards of excellence in customer relations, employee relations, and overall performance. The successful candidate will be able to lead, motivate, and inspire their team to accomplish goals and achieve company success.

Job Title: Service Manager

Department: Augusta Market Area

Reports To: General Manager

Job Description

Summary:

Manages the Service and Parts departments, and guarantees efficient and profitable operations.

Responsibilities:

Forecasts goals and objectives for the departments and strives to meet them.

Hires, trains, motivates, and monitors the performance of the Service and Parts employees.

Maintains Reporting Systems accurate to be reviewed by General Management and the Factory.

Attends Managers Meetings.

Holds Part Department Meetings, Service Lane Meetings, and Shop Meetings.

Monitors the overall performance of the Service and Parts Departments.

Guarantees quality of Multipoint Inspections completed by Technicians.

Confirms quality of "Related, Immediate, Maintenance Docs", to be reviewed by customers

within the first 25% of the time they are scheduled to beat the Dealership.

Ratifies that Writers execute a Walkaround for every Customer.

Ensures that Writers present Online Service Menu. (Smart VMA)

Strives for harmony and team work within the Departments and interaction with other

Departments.

Understands, keeps abreast of, and complies with Federal, State, and Local Regulations which affect Service Operations. For example, hazardous waste disposal, OSHA Right-to-know, etc.

Recognizes and ensures compliance with manufacturer Warranty and Policy procedures.

Establishes and maintains good working relationships with customers to encourage repeat and referral business.

Fosters professional employee development and coordinates with employees to determine need for advanced training.

Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

Makes Customer satisfaction a Department's priority. Confirms that Service and Parts personnel are courteous and respectful when interacting with Customers.

Handles Customers complaints immediately and according to Dealership's guidelines.

Manages Warranty Claim Submission Vendor.

• Reviews Warranty Policy adjustments.

Comprehends and applies Warranty guidelines.

Certifies correct processing of claims, and professionally communicates warranty information and clarification to Customers.

Develops Dealership service and parts pricing plans and recommends to Dealer or
General Manager.

Works with employees to improve the overall profitability of the Dealership.

Keeps abreast of new equipment and tools available and recommends purchases.

Establishes and maintains good working relationships with Vocational and Technical Schools to enhance personnel recruitment activities.

Serves as a liaison with Factory Representatives.

Preserves a safe work environment.

Maintains a professional appearance.