Crossroads IT Support

Position: Crossroads IT Support

Duration: 1 Year

Location: Montgomery, Alabama (Onsite from Day 1)

Skills Required:

• The candidate must understand and interpret software requirements and know the process transformation of business rules into detailed documentation and validate through Crossroads system functionality.
• This individual must be able to learn current software systems and tools and technologies as they relate to the WIC Crossroads project.
• The successful candidate must have the ability to understand system requirements and assist with documentation including detailed design and program specifications using the MS Office Suite.
• Work on multiple programs/systems as a project team member.
• Considered a subject matter expert for a single program/system. May coach more junior staff.
• Ability to write adhoc queries (complex and simple) using MS SQL Server tools for data research and data update validation.
• Ability to conduct quality assurance testing for completed tasks and unit acceptance testing for system changes, as well as, review and analyze test results for accuracy.
• Ability to develop or modify software utilities and programs using VB.NET or C#.NET to support the WIC program.
• Ability to write complex SQL Server reports for data validation and WIC program use.
• Create, execute, and revise software test plans, procedures, and scenarios as needed.
• Troubleshoot Crossroads user reported issues, determine solutions for resolving, develop appropriate documentation, and report issues to vendor as needed.
• Ability to understand and document business requirements for requested changes, as well as, review and interpret vendor documentation for accuracy.
• Ability to communicate well with all levels of staff. Good communication skills and attention to detail are essential to this position.
• Good organization skills and the ability to work on deadlines are a must.
• Ability to work independently and as a valued team member.

Skills Preferred:

• Knowledge of and experience with the Women, Infants and Children (WIC) program is desirable. Some knowledge and experience with automated defect tracking and testing tools are desired.
• The ability to assist with trouble shooting and resolving problems using Software Quality Assurance processes and standards is also desired.
• In addition, the ability to work independently to generate SQL queries for research, creating SQL Server Reports, and conducting quality assurance and unit testing are desired.

Experience Required:

• Minimum 4 years of experience in Applications Development and Support to include programming/systems analysis experience and SQL experience.

Education Required:

• Minimum Bachelor's degree from an accredited four-year college or university in Computer Science, Math, Information Technology or a related field, including 2 courses in programming