Group Rooms Coordinator

Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.

St Julien Hotel & Spa is looking for a self-driven and professional Group Rooms Coordinator to round out our Reservations Team! In this role, you will be responsible for assisting the Reservations, Sales, and Catering departments by fielding phone inquiries and reservations, and maintaining ongoing communication with group sales and the Front Desk. You will also have the opportunity to earn additional pay incentives to increase your paycheck!

If you are interested in gaining sales knowledge and want to make a meaningful contribution to the bottom line, then you might be just the candidate we are looking for!

Essential Job Functions:

• Responsible for outreach and introductions between group clients as the designated room contact; process group turnover and facilitate setup of group billing.
• Process and manage group rooming lists and call-in groups.
• Review and monitor group cut-off dates.
• Create and maintain group web links.
• Communicate all pertinent information to relevant internal departments regarding group room requirements.
• Communicate all pertinent information to client(s) regarding room pick-up, Hotel availability, cut-off dates, etc.
• Conduct all telephone interactions and reservations in accordance with the Hotel’s service standards.
• Greet internal and external calls within 3 rings promptly and politely; correctly direct transfers as applicable.
• Identify and create opportunities for upselling on guest room reservations whenever possible.
• Incentive programs:
  • Apply your sales skills to upsell room types and earn additional monetary incentives.
  • Earn monetary incentives through our "secret shopper" program when you demonstrate exceptional guest service skills.
• Other duties as requested by manager.

Qualifications:

• Previous hospitality reservations and/or customer service experience highly preferred, but not required.
• Must have excellent verbal and written communication skills, general computer knowledge, and should be proficient using MS Office products.
• Ideal candidate should be able to multitask and handle managing multiple groups simultaneously and effectively.
• Open and flexible availability is required. Interested candidates must be able to work weekends and holidays.

Perks & Benefits:

• Medical, dental, and vision insurance options*
• Paid time off (PTO)*
• Paid holidays (including associate's birthday)*
• Paid sick leave
• Aflac supplemental insurance options
• 401(k) with Company match
• RTD EcoPass
• 50% employee discount in Spa and restaurant
• Discounted associate room rate

* Requires Full Time employment status
Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements

FULL TIME POSITION AVAILABLE

APPLICATION DEADLINE: 06/01/2024

As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.