COMMUNITY OUTREACH & CASE MANAGER

TITLE: Community Outreach & Case Manager

AREA: Operations

PILLAR: Social Pillar

REPORTS TO: Unit Director

STATUS: o Full time - Hourly ü Full time - Salary o Part Time - Hourly

CLASIFICATION (FLSA): üExempt o Non-Exempt

GENERAL DESCRIPTION: Monitor and assess the integral health of the participants through continuous interaction with them. In charge of providing support for the psychosocial and socioemotional development of the participants through workshops, talks, and educational, social and cultural experiences of the participants. Visit schools and homes to establish collaborative links with the community and offer follow-up to individual interventions. Identify at-risk participants and makes support plans, keeping case management records up to date. Promote the integration of all operation areas by providing a support network in handling the cases of the participants. 

TASKS AND DETAILED WORK ACTIVITIES:

1. Establish and maintain relationships with the community, families, and households directly to understand their needs and ensure programs are of appropriate quality.
2. Advise parents, by interviewing the child/adolescent and their family to determine if additional actions are required, such as referring the child or adolescent according to their needs or problems.
3. Maintain case history records and prepare reports.
4. Advise parents, families, and the community regarding topics including mental health, child care, social adjustment, and other topics.
5. Coordinate different activities for the community, parents, and family (educational, cultural, and social activities).
6. Advise participants whose behavior, school progress, or physical or mental impairment indicates a need for assistance and the organization of necessary services.
7. Advocate for individual or community needs.
8. Collaborate with other Club professionals to assess the needs of children and adolescents.
9. Collaborate and participate in organizational events.
10. The work requires being sensitive to others and having a positive role with the participants and the community.
11. Perform any other task requested by the supervisor.

SUPERVISORY RESPONSIBILITIES:

• Determine schedules, sequences, and assignments for work activities, based on work priority and skill of personnel.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Identify the developmental needs of others, developing formal educational or training initiatives, such as coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Confer with personnel, to coordinate work activities, resolve employee grievances, or identify and review resources needed.
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
• Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.

EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED:

• Bachelor’s degree in social work, psychology, education, sociology, or related field. A master’s degree in a related field is preferable.
• One (1) or more years of experience working with communities, students, or adolescents.
• Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Therapy and counseling — Knowledge of the principles, methods, and procedures for the diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for professional orientation and guidance.
• Helping and caring for others — providing personal assistance, emotional support, or other personal care to others, such as co-workers, clients, or patients
• Provide Consultation and Advice to others —Provide guidance and expert advice to management or other groups on technical, systems, or process-related issues.
• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Communicating with Supervisors, Peers, or Subordinates — providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Coordinating the Work and Activities of Others — getting members of a group to work together to accomplish tasks.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Making Decisions and Solving Problems — analyzing information and evaluating results to choose the best solution and solve problems.
• Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Data or Information Analysis — Identifying the underlying principles, reasons, or facts of information by breaking down the information or data into separate parts.
• Monitor Processes, Materials, or Surroundings — monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Individuals may need to sit or stand as needed. The position may require walking primarily on a level surface for periodic periods throughout the day. May reach above shoulder height or below the waist and lift as required to file documents or store materials throughout the workday must be able to lift 15 pounds and use proper lifting techniques.
• Standing or sitting and speaking or listening are regularly required. Ability to use common office equipment such as computers, facsimiles, printers, calculators, etc. You are frequently required to drive motor vehicles.

DISCLAIMER:

• The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.