Food & Beverage Supervisor

POSITION PURPOSE:

The Operations Supervisor is responsible for keeping the restaurant running smoothly by handling day-to-day operations, managing resources and employees, and creating a safe, fun environment for staff and patrons. Plan, direct and oversee all bar operations including managing staff, ensuring product and service standards are met and implementing and maintaining procedures for maximum operating efficiency.

DUTIES AND RESPONSIBILITIES:

1. Manage the business aspects of the restaurant, such as keeping a current liquor license, achieving monthly food and beverage cost goals and other financial measures, taking inventory, and reordering supplies, managing budgets, and setting goals.

2. Hiring and training staff to provide excellent service to patrons.

3. Creating effective schedules and quickly resolving conflicts to ensure that the restaurant is well staffed during peak hours.

4. Setting and enforcing quality and safety controls.

5. Ensuring licenses are updated and in line with company and local policies.

6. Working with diverse personalities both on the staff and patrons.

7. Planning and taking part in promotional events.

8. Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.

9. Maintaining a fun, safe atmosphere for patrons.

10. Training bartenders on expected standards, policies, and procedures

11. Partner with suppliers to ensure proper product placement.

OPERATING RESPONSIBILITIES:

Work performed and composed of a variety of different tasks, calling for use of judgment, and compliance with policies and procedures. Must be both a team player and self-starter.

EDUCATION AND EXPERIENCE:

1. Proven work experience in an operations or similar role

2. Proven customer service experience as a manager preferred

3. Excellent computer, problem-solving, and customer service skills.

4. Familiarity with restaurant management software

5. Strong leadership, motivational and people skills

6. Ability to organize and prioritize work

7. Must have flexible schedule to include working weekends and holidays during busy season.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

1. Must be able to independently lift, carry, push, and pull up to fifteen (15) pounds.

2. Must be willing to work swing shifts, weekends and holidays as directed by management.

3. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.

4. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.

5. Must be able to operate general computer equipment including laptop, keyboard, and mouse with ease

6. Must be able to utilize a phone, both desk and mobile, with ease

7. Must be able to use eyes for the purpose of viewing computer monitors and analyze data for extended periods of time

8. Must be able to walk outside in a variety of weather conditions (rain, wind, heat)

9. Must be able to climb stairs, both indoors and outside in a variety of weather conditions (rain, wind, heat)