BUSINESS OFFICE SUPERVISOR

Main Function

The Business Office Supervisor is responsible for managing the daily operations of the Andrews Institute ASC Business Office under the direction of the Director of Finance. This position is responsible for the entire Business Office operations including but not limited to the following duties and responsibilities.

Duties and Responsibilities

1. Philosophy

• Supports the facility’s ideology, mission, goals, and objectives
• Performs in accordance with the facility’s policies and procedures
• Follows the facility’s standards for ethical business conduct
• Conducts self as a positive role model and team member
• Recognizes patients’ rights and responsibilities and supports them in performance of job duties
• Respects patients’ rights to privacy, dignity, and confidentiality

2. General

• Participates in facility committees, meetings, in-services, and activities
• Recommends short- and long-term goals for the facility to the management company and governing body
• Recommends action plan for attaining goals approved by the management company/governing body

3. Communication

• Communicates effectively and professionally with patients, visitors, physicians, and coworkers
• Interacts with others in a positive, respectful, and considerate manner
• Promotes effective communication among the facility’s clinical areas, business office, and physician practices

4. Duties

• Responsible for scanning/processing all payment documentation to billing company
• Prepares daily deposit for bank; oversees credit card payments. Provides reports to accounting department
• Prepares and/or assists with refunds
• Work with coding company to ensure all cases are coded and resolve any coding issues
• Work with billing company on a daily basis to ensure all cases are billed in a timely manner and resolve any billing issues; keep Director of Finance informed of ongoing issues
• Oversees scheduler for compliance with facility policies and procedures
• Oversees medical record maintenance to ensure timely dispensation of completed charts
• Serves as a professional, positive liaison with physicians and their office personnel
• Analyzes and reports unclaimed funds to state
• Handles all escalated insurance issues
• Reviews delinquent accounts with Leadership before approving for collection, according to facility policy/procedure
• Monitors medical record charts for accuracy, completeness, and compliance with federal and state rules and regulations
• Maintains security and confidentiality of medical records and HIPAA compliance
• Serves as back up for all positions with the Business Office
• Collaborate with Finance Director, Accounting, and billing company to finalize month end close
• Manages and supervises business office personnel, including orientation, performance appraisals, time and attendance, payroll, compliance and oversees daily operations.
• Maintains records regarding vacation, occurrences, sick leave, etc. in payroll system for Department
• Works directly with Leadership to determine staffing plans for department
• Initiates documentation related to department employee relation issues
• In conjunction with Leadership, assists in administration of appropriate disciplinary action to be taken
• Analyzes work area and makes recommendations for potential cost-effective improvements
• Maintains appropriate and accurate financial records
• Ensures that financial transactions follow generally accepted accounting principles and facility policy
• Ensures that business office operations are carried out efficiently and accurately
• Works closely with Leadership to ensure the efficient, timely flow of overall operation
• Recommends revisions in business office policies and procedures to maintain compliance with federal and state rules and regulations
• Ensures Huddles are performed daily
• Monitor/Assist all Business Office staff. Responsibilities include but are not limited to coaching, mentoring, scheduling as needed by the Director of Finance.
• Collaborates with all department managers to support ASC goals and objectives
• Conducts workflow analyses to determine if process improvements are needed within the department. Submits recommendations through chain of command for approval before implementation. Responsible for applicable implementation/training on improvements.
• Submits quarterly reports from billing software to the State of Florida.
• Reviews timecards for accuracy and compliance with facility policies
• Assists Leadership as needed.
• All other duties as assigned

5. Professional competence

• Participates in continuing education and other learning experiences
• Shares knowledge gained in continuing education with staff
• Maintains membership in relevant professional organizations
• Seeks new learning experiences by accepting challenging opportunities and responsibilities
• Welcomes suggestions and recommendations

6. Regulatory

• Remains current on all applicable state and federal laws, rules and regulations, and professional and accrediting-body standards
• Submits required reports on a timely basis
• Develops, interprets, and implements policies, procedures, regulations, programs, and recommended practices to meet requirements of regulatory and accrediting organizations
• Reviews policies/procedures to ensure continued compliance with state, federal, and accrediting-body rules, regulations, and standards

Qualifications

1. Bachelor’s degree preferred. Minimum of 3 years Business Office and Management experience, preferably in an outpatient or physician office setting
2. Demonstrated ability to understand and effectively utilize a personal computer with Intermediate skill level in Excel, Power Point and Word
3. Demonstrated ability to build and customize reports as well as merging data from several sources to create reports
4. Strong verbal and written communication skills and the ability to work well with all levels of the organization.
5. Detail oriented, with a willingness and desire to work with and through others to accomplish organizational goals.

Requirements

1. Business-management experience
2. Financial-management experience
3. Strong ethical and moral character references
4. Strong knowledge of computers, word processing, and spreadsheets