Director Of Operations

The Director of Operations is a key member of the Senior Leadership Team. The Director of Operations will lead and mentor the Company operations leaders. The Director of Operations will work closely with the Executive Leadership Team and plan, coordinate, and oversee operations activities in the Company and EDP dental practices. The Director's work with result in optimized operations and identification and implementation of cost effective systems and solutions to meet the current and evolving needs of the organization.

Director of Operations Job Responsibilities:
Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
Establishes, implements, and communicates the strategic direction of the organizations operations
Collaborates with other divisions and departments to carry out the organizations goals and objectives
Oversees operational activities of the company
Develops, leads and mentors operational leaders
Ensures operations team leaders and their teams are properly trained
Responsible for ensuring operational leadership and their teams have easy electronic access to revenue cycle metrics relating to the centers. Responsible for ensuring we have metrics and goals to measure performance that are well communicated and administered.
Identifies, recommends, and implements cost effective processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
Ensures that departmental decisions and project plans such as those for staffing, development, organization, and facilities are in line with the organizations business plan and vision
Establishes, communicates, and implements operations-related policies, practices, standards, and measures to ensure effective and consistent support and execution
Develop process and workflow messaging for the field, ensuring that all communications to the practices are understandable, accurate and consistent
Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects
Collaborates with finance to establish operations and facilities budgets and administers the budgets
Presents periodic performance reports and metrics to the Executive Leadership Team and or the Board of Directors
Maintains knowledge of emerging technologies and trends in operations management
Performs other related duties as assigned

Ideal Candidates will:

Be an effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
Be able to keep up in the Elite Dental Partners environment by facing tasks and challenges with positive energy
Pursue activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
Adhere to Company policies and standards of business conduct and compliance.
Provide clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
Maintain the perseverance to drive necessary change and be resilient and flexible
Maintain regular communications with team members and be open to opinions and feedback
Create a work environment in which people are able to perform to the best of their abilities
Work to build employee morale and a professional, effective, and efficient working atmosphere
Be excellent at building and maintaining strong, positive working relationships

Required Skills/Abilities

Excellent verbal and written communication that is clear, well organized and demonstrates an understanding of audience needs
Ability to work independently and as part of a team
Strong supervisory and leadership skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Excellent project planning skills with ability to work on several projects simultaneously
Extensive knowledge of the principles, procedures, and best practices in the dental industry
Proficient with Microsoft Office Suite or related software

Education and Experience:

MBA preferred, or Bachelors degree in Business Administration, or other healthcare-related field required
At least 10 years of healthcare-related experience including 5 years in upper management/relevant leadership role required

Physical Requirements:
Requires the ability to sit at a computer for hours at a time, and travel to and work in dental office locations.

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