Welcome Agent

is a luxury retreat catering to adventure-seekers and the active Pacific NW lifestyle. Our carefully appointed 33 room hotel offers a breathtaking view of the ocean, Haystack Rock, and Cape Kiwanda. In this unique career opportunity, you will join a high performing team of hospitality professionals to deliver an exceptional experience for guests.

Our guest services team works collaboratively across the organization to develop and deliver a full suite of services. Be empowered and have fun creating an exceptional experience for our guests and fellow employees.

What you get to do:

• Leverage your knowledge and passion to create a five star guest experience.
• Work collaboratively to ensure every guest interaction delivers our brand promise.
• Put Headlands in the spotlight by staying on top of trends and identifying opportunities to differentiate our services.
• Set and achieve guest satisfaction ratings. Ask guests how we are doing and take action.
• Build guest loyalty. Actively connect with guests to create positive experiences. Demonstrate reliable and responsive service to include quickly solving concerns.
• Be a life-long learner; Whether learning a new skill, taking a class, or exploring the area to share your experience, you will have the opportunity to continue to develop and grow.
• Must be available to work evenings and weekends

Benefits:

Full-time, year-round positions are eligible for benefits including medical, dental and vision insurance, paid time off, and 401K.

Pacific City

Pacific City is off the beaten path on a relatively undiscovered stretch of the majestic Oregon Coast. Cape Kiwanda, in Pacific City, enjoys a storied connection to the ocean, local rivers, beachfront and majestic outdoor playground. Surfing, kayaking, hiking, photography, beach-combing, and fishing are just some of the outdoor activities enjoyed in this beautiful beach town.