Solar Lead Field Service Technician

Join the Solar For All Revolution!

At PosiGen, we are passionate about providing money saving solar energy and energy efficiency solutions for people of all income levels. We are seeking an equally passionate Lead Field Service Technician to help further our mission through excellent craftsmanship, customer service, and a team-focused approach to resolve post-installation onsite residential customer issues.

Essential Job Functions

• Organize and maintain the warranty and service schedule. Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction.
• Installation of the mechanical systems of ground or roof mounted solar systems.
• Assemble the racking and solar array. Assemble equipment along with properly sealing all roof penetrations.
• Assist with onsite damage/roof assessments.
• Work with the Field service tech 3 to allocate labor resources to service and warranty projects as needed.
• Complete non-electrical Field Service Dispatches (FSDs) and assist the Field Service Technicians with electrical FSDs as needed.
• Receive, update and complete FSDs within the Service Dashboard in Salesforce Assist with other branch tasks including inspections and site audits when assigned.
• Follow organization policies and procedures including OSHA requirements. Complete OSHA training as required.
• Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components.
• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations.
• Assist with training and development for Field Service Technicians. Serve as a subject matter expert by providing on the job training and up-training for the local field service team.
• Support the on-boarding and training of new members of the field service team.
• Regularly exceed defined goals for field service key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.

Education/Experience

• 2+ years of Residential Solar / photovoltaic installation experience is required.
• High School or Trade School degree in a discipline related to construction or building sciences, engineering or architecture is preferred.
• Proficiency with computers and various applications including but not limited to Microsoft Office, Dropbox, Salesforce (CRM) on various devices (laptop, tablet, and smartphone).
• Proficiency with Google Workspace preferred.
• Ability for and no fear of working from ladders/scaffolding or working in confined spaces such as crawl spaces or attics, under mobile homes.
• General knowledge of installation of energy saving materials and associated tools.
• Must possess a valid state driver's license and clean driving record.

About PosiGen

PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.

As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self. We strive to live every day by our values:

• Act with Integrity
• Be Humble, Be Kind
• Collaborate and Seek to Understand
• Deliver on our Promises
• Engage Passionately

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.