Front Desk Supervisor

SUMMARY:

Responsible for directing the activities of the Front Desk Clerks to ensure the smooth flow of operations in the Front Desk on assigned shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Promotes positive customer service by assisting guests in addressing their complaints and resolving Answers all guests’ complaints and billing problems.
2. Updates regularly the hotel occupancy board and coordinates with different departments regarding room availability.
3. Coordinates with housekeeping and engineering departments regarding on-going maintenance projects in the hotel.
4. Prints out the daily occupancy report and distributes same to the departments concerned.
5. Maintains an inventory of supplies and forms used in the Front Desk. Makes requisition to replenish the same as the need arises.
6. Ensures to it that the Front Desk is kept neat and clean at all times.
7. Performs the duties of the Front Desk Clerk as the need arises.

SUPERVISORY RESPONSIBILITIES

Supervises Front Desk personnel. Schedules all Clerks breaks and lunches on assigned shift to ensure uninterrupted service. Coordinates with the different departments concerned regarding changes in promotions, events, hotel rates, etc. Updates the Front Desk boards and informs the Clerks on these changes.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

· High school diploma or equivalent required.

· Must have at least one (1) year related experience and/or training

· Minimum 21 years of age.

CERTIFICATES, LICENSES, REGISTRATIONS

· Nevada Gaming Registration

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Must have Microsoft Office experience and basic computer skills. Knowledge of MGT, Patron and Cage software preferred.

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.

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