Executive Director Practice Technology - Full-time

Job Description Overview

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.

As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:

• We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
• We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
• We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
• We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.

The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

Responsibilities

OSP partners with specialty physician groups, through MSOs to support their migration into value-based healthcare as part of the OptumCare team. OSP partners to provide practice management and clinical performance support, referral and payer alignment, data analytics, and strategic capital while the practices themselves provide physician leadership, market knowledge and clinical excellence to create market-leading specialty care delivery systems. OSP is responsible for delivering high-value specialty care networks that overlay and integrate with SCA Health, OptumCare Care Delivery Organizations (CDOs), and other OptumCare partners.

Role Description:

Reporting to the VP of Practice Services, this role is intended to be a technology business operations leader. They will be responsible for building the information technology offering for the national MSO and building technology enabled solutions for local and regional OSP platforms. They will be a key leader within the national MSO; having a huge and lasting impact on setting the direction and building IT solutions for specialty practices.

A successful candidate will have to be adept at designing and implementing technology-enabled business solutions for the business; working as a leader and luminary. The candidate should have a deep understanding of the physician practice landscape and the unique issues practices face. Candidate must be able to collaborate with lines of business (finance, operations, managed care, revenue cycle, clinical), to identify pain points and offer technology solutions for business problems. Then take these learnings to work with the broader SCAH Information Technology team to help identify solutions and paths (build, buy, source internally). This person will be the key liaison between SCAH IT team and the national MSO acting as a true business partner to IT representing the practice needs and unique challenges. This role has an opportunity to have significant exposure to internal stakeholders, multiple functional lanes, market operating group leadership, Optum, and high-profile external regional platforms.

Responsibility Description:

This role will have both short term (immediate) responsibilities as well as longer term goals (1-2 years) as a successful candidate builds the functional area.

In addition to responsibilities as assigned, immediate responsibilities a successful candidate will engage with, include:

• Enterprise Data Warehouse – This “EDW” is a foundational initiative to enable the growth and successful delivery of solutions by the national MSO. Candidate will work with the data architecture and other IT team members functioning as a subject matter expert (“SME”) to help guide the team in understanding the structure of EMR/PMS and other systems (Phone, Patient Engagement systems) and guide them in successfully transforming the data into the EDW.
• Integration Support – Candidate will work with local platform/partnerships to guide and advisement on: 1) transitioning to SCA Health solutions and/or 2) EMR/PMS selection and implementation.
• Workflow Optimization – candidate will work with departments/lanes to help identify if and how technology can be utilized workflow issues across the functional areas (Revenue cycle, practice workflow, etc)

Building the multi-specialty technology offering – the 1-2 year vision of this role is to build the services and offering. A successful candidate will focus on:

• Visioning and ideation – Resulting in a defined value proposition offering a unique and cutting-edge value proposition; effectively communicating this differentiated service offering to physician stakeholders
• Building the solution through collaborating with internal and external stakeholders. This position will be responsible for working with existing SCAH IT resources to pull together a comprehensive offering from internal, existing capabilities and either build or externally sourced capabilities. Some examples include:
  • Technology Application Strategy – Identify 2-3 standard solutions that can be deployed and readily supported. These would include a PMS/EMR solution, mobile charge capture, patient engagement, etc
  • Desktop Support – If the decision is made to keep this locally owned, work with existing help desk solution owners to develop an offering that is tailored to the practice space and architecture. If we insource this support, work with SCAH IT to inform decision on offering.
  • EMR Optimization and Training – Work with existing training team to develop a training and optimization cosilting program in support of our Architecture and practice space
• Listening to the voice of the customer – Our most important stakeholders are our physician partners. Continuous improvement and implementation of (appropriate) feedback
• Supporting growth – Depending on the solution path (build or buy) and level of support determined to be appropriate; This role will potentially build out key support functions for clinical applications such as training, project management, and desktop support.

Key Activities:

• Act as an advisor to other departments supporting OSP teammates to help them draw insights for existing analytical tools, as well as create requirements around new potential tools
• Work with and gain working relationships with Information Technology teammates
• Find ways to leverage existing enterprise data and information in company’s products and services
• Prioritize, plan, and track project progress for the department.
• Participate and lead management meetings in subject area
• Consult with and present to partnerships finding
• Utilize data analytics to uncover critical business insights and findings

Qualifications

• An undergraduate or graduate degree in business or technology related field
• A minimum of ten years of relevant healthcare experience
• Experience with large multisite medical groups is required
• Demonstrated experience with physician practice system selection, implementation, and on-going support
• Demonstrated understanding of key physician practice workflows (like Patient scheduling, Check-in/Check-out, Revenue cycle)
• Ability to collaborate with other departments and organizations (managed care, development, operations, MSO partnerships, physician partners etc.)
• Working knowledge of the latest technology solutions and trends in the specialty practice space
• Strong written and verbal communication skills including the ability to communicate
• Demonstrated ability to effectively communicate with physicians
• Motivation to achieve individual and team goals, must be able to work independently and in a team environment.
• Ability to function as high-level executive and in the weeds in a start-up-like environment
• Travel requirements: As needed to support the company and partnerships (estimated <25%)

USD $175,000.00/Yr. USD $225,000.00/Yr.

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