Clinic Practice Manager

Description:

Department: Clinic Manager

Supervisor Title: Clinic Director

Location: Afton, WY

Employment Status: Salaried / Exempt

Compensation: Minimum $69,035.20 annually, commensurate with experience and certification.

Benefits: We offer a competitive compensation package that includes:

• Health, dental, & vision insurance, health savings account
• Approximately 4 weeks of PTO
• Short term sick time,
• Basic life insurance coverage
• Disability insurance
• Matching retirement plan

SUMMARY

The Practice Manager position provides day-to-day operational leadership of services within Star Valley Health (SVH). This leader is responsible for supporting staff in their assigned area to ensure patient care is at the forefront of everything we do. As a visionary of the area, this leader develops innovative ideas to help SVH continue to provide high quality care to our patients and create efficiencies to benefit the organization. The Practice Manager identifies, develops, and supports performance metrics that align with Star Valley Health strategies and goals. This leader helps grow and develop staff and inspires them to give every patient and every employee the best experience.

JOB DUTIES

1) Evaluates processes, services, and talent within the area of oversight, identifying areas for improvement as opportunities for success.

2) Takes action. Uses information and research to take calculated risks while monitoring changes and making modifications as necessary.

3) Guides staff through change by providing clear communication and utilizing change management strategies.

4) Uses financial, departmental, and external resources to create innovation and efficiencies.

5) Responds to and resolves patient complaints.

6) Builds effective relationships with others while inspiring them to perform at their best each day while providing honest, real-time feedback:

a) Builds common ground by actively engaging in and seeking out conversations of a sensitive nature.

b) Meets rounding standards set forth by Star Valley Health.

c) Models AIDET and holds themselves and all teammates accountable for meeting behavior expectations at all times.

d) Provides leadership to direct reports through effective hiring, comprehensive department orientation, training, mentoring and coaching.

7) Identifies knowledge gaps and develops employees by providing training opportunities and leveraging their strengths.

8) Ensures that effective plans are in place to meet staffing, production, quality, and loyalty targets.

9) Manages clinic revenues and expenses, team member and provider engagement, clinical quality, safety, and patient satisfaction. Makes course corrections when needed.

10) Provides analysis of scorecards, patient engagement reports, and other appropriate data to physicians and team members.

11) Identifies opportunities for improvement to deliver high quality care, clinical, and service outcomes.

12) Ensures compliance with requirements of all Federal & State regulatory agencies.

Requirements:

Essential Job Functions:

1) Directs broad operations of a medical practice to ensure the provision of comprehensive departmental services in compliance with all regulatory agencies and hospital requirements.

2) Ensures a collaborative departmental approach to operational planning, care and service design and development of standard work, policies, procedures, and daily standard work, which reflect the mission of the organization and the strategic development of the practice.

3) Coordinates and oversees departmental services. Continuously assesses measures and improves departmental performance through positive employee engagement activities. Inspires others with the credibility to enlist action.

4) Demonstrates clinical, technical, and managerial competency. Analyze results, derive conclusions and recommend improvement activities and priorities.

5) Read financial data in order to prioritize activities that improve the financial health of the practice through responsible management of departmental resources.

6) Effectively communicate vertically and horizontally throughout the organization and externally to patients and other stakeholders.

7) Utilize a scientific approach to problem solving utilizing scientific method, lean, Six Sigma, etc.

Knowledge Skills and Abilities:

1) Demonstrates sound judgment, patience and maintains a professional demeanor at all times while working in a busy and stressful environment.

2) Ability to conceptualize the body of knowledge in practice management through operations management, financial management, human resource management, organizational governance, patient-centered care, and risk and compliance management.

3) Demonstrates an understanding of information technology through computer skills and working knowledge of computer concepts and software applications: Work, Excel, Outlook, and electronic medical records software.

4) Strong leadership development and skills through clearly defined support and expectations, inspiring confidence and motivation and positive employee engagement.

5) Knowledge of medical terminology and CPT coding and how it affects reimbursement from third party payers and the technical skills that reflect expertise and the ability to perform a specific work task.

6) Developed conceptual skills with the ability to critically analyze and solve complex problems using innovation, creativity, problem analysis and decision-making.

7) Demonstrates strong organizational skills as well as interpersonal skills through verbal and written communication skills that enable a manager to prioritize and communicate with and work well with other individuals, regardless of whether they are peers, supervisors, or subordinates.

Experience & Education:

Minimum Qualifications:

1) Associates Degree in Healthcare Administration or related field or equivalent experience.

2) Previous healthcare management experience required.

3) Proficiency with Epic electronic medical record strongly preferred.

4) Knowledge of medical terminology is beneficial.

5) Knowledge of state and federal eligibility and funding beneficial.

Note: Position descriptions are intended to serve as a guideline for typical duties and requirements of a position, but are not inclusive. Additional or different responsibilities within a reasonable scope of the position description may be added or deleted any anytime.

Compensation details: 69035.2-103604.8 Yearly Salary

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