Case Manager

Santa Fe Recovery Center is searching for a dynamic and motivated Case Manager for our Women and Children's Residential Program. Qualified candidates should have previous case management experience and certification.

SFRC's Residential treatment is a 30 to 120-day commitment. The Women's program provides 30 treatment beds for women, pregnant women, or women who have small children. The center for women and children is unique in New Mexico because it enables mothers to bring their children (0-6 years) with them while in residential treatment. Gender-specific treatment for women focuses on self-esteem, self-worth, and value in an open and honest atmosphere. Mothers are encouraged to discuss their feelings and explore strategies for reunification with their children. This program is aimed at ceasing the generational cycle of trauma, illness, and addiction among families.

Role Description:

The Case Manager will report to the Project Director of the Women's and Children's Services. This position works as part of the interdisciplinary team to facilitate and coordinate clients' continuum of care activities, ensuring optimum utilization of community resources, service delivery, and compliance with external agencies and referral sources requirements. The Case Manager facilitates and prepares the clients for success in their next phase of treatment and when returning to their community.

Compensation and Benefits for the Case Manager:

Salary: We offer a competitive salary based on experience.

Benefits:

SFRC offers competitive compensation and benefits, which include medical, dental, and vision insurance (90% premium covered by employer), ST and LT disability, a generous PTO package with 3 weeks of PTO, 7 paid holidays, 3 floating holidays, 2 mental health days, pet insurance, and opt-in 401k with 4% match. All employees have access to our comprehensive Employee Assistance Program, which provides 24/7/365 access to a licensed professional for staff and their immediate families.

Duties and Responsibilities for the Case Manager:

• Assess the needs of the clients at admission to determine with the client the goals and the level of assistance required to achieve goals.
• Continue to follow up with clients throughout treatment to ensure that basic needs are addressed, including required documentation, to allow the client to move forward and achieve goals at discharge.
• Assures clients who may discharge early are prepared with resources.
• Liaison with community services to assist the client with identified goals and needs.
• Liaison with family, friends, partners, and outside resources to create a supportive environment and ensure continuity of care.
• Educate the participants on behavioral health, promoting healthy resources, and daily skills training to provide the highest quality person-centered care.
• Work closely with other members of the clinical team in addressing daily concerns, intervening if crisis intervention is required, and offering additional directives for care to provide the highest quality person-centered care.
• Assist participants in developing an aftercare plan so that s/he will feel confident upon exiting the program that they have the resources required to facilitate the continuity of care.
• Uphold participant confidentiality in accordance with company policies and procedures and local, state, and federal laws and regulations.
• Maintain case files and other required documentation according to agency policies
• Regularly identify and maintain relationships with new employment, housing, medical, and other community resources.
• Schedule personal business and legal appointments and general case management for clients
• Ensure all documentation is completed in a timely manner
• Facilitate a Capital Recovery group weekly.
• Other duties as assigned.

Skills/Knowledge/Abilities:

1. Excellent written and verbal communication skills with the ability to effectively communicate with diverse populations
2. Cultural and diversity understanding and awareness
3. Interpersonal skills that promote and encourage teamwork
4. Advanced knowledge of HIPAA and confidentiality
5. Advanced knowledge of behaviors and emotions related to addiction
6. Advanced knowledge of community and referral resources for clients' diverse needs
7. Skills in documenting effective case management notes
8. Proficient use of standard office equipment and systems: phone, copier, the computer including Microsoft Office Word and Outlook tools.
9. Ability to coordinate volunteer and vocational activities for participants
10. Critical thinking/problem solving
11. Ability to manage a variety of tasks and organize workload
12. Attention to detail
13. Maintain effective professional relationships with all levels within the organization
14. Familiarity with community resources including mental health, social, financial, educational, housing, employment, childcare, and other support that may be required.
15. Ability to build rapport with clients

Education and Experience:

1. High School/GED required
2. Addiction treatment counseling: 1 year (Preferred)
3. Case Management certification (Required) - ACM (Accredited Case Manager), CCM (Certified Case Manager, RN-BC), or CPSW (Certified Peer Support Worker)
4. Current CPR/First Aid Certification (or willingness to become certified)
5. Unrestricted NM Driver's License

PM21

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