Injury Care Coordinator (Remote) 2024-1335 - Full-time

Position Title: Injury Care Coordinator (Remote) 2024-1335

Location: Dublin, OH, USA

Job Category: Operations

Job Type: Full Time

Description:

Description

Remote Care Coordinator Open to Nationwide Applicants

Hourly Range: $18.00 - $20.50 depending on experience and qualifications.

Overview:

Are you energized by working in a fast-paced environment on the front lines helping injured workers? Do you want to work in an organization that values intelligence, integrity, and initiative? Would you like to be a part of a collaborative and dynamic team in an effort to provide an exceptional customer experience?

As a remote Injury Care Coordinator, you will work from your home office and be responsible for answering and gathering data from Sedwick Government Solutions/MCA twenty-four-hour Injury Reporting Hotline. These individuals are responsible for gathering pertinent demographic data as well as all data related to the worker's injury. The ideal candidate must possess good communication skills, have a positive attitude, and work independently. Excellent listening skills in order that a synopsis of the conversation can be made. Candidates must have excellent written communication skills. This is not a telemarketing job and does not involve sales.

Remote Injury Care Coordinator Responsibilities:

• Responsible for ensuring that the Injury Reporting and Provider Identification System is answered in a timely manner meeting client specifications
• Responsible for triaging catastrophic injuries
• Responsible for producing the First Report of Injury meeting the various client-specific and/or state-specific requirements
• Responsible for triaging Incident Only and identifying from the first report stage, the preliminary case status of the claimant (i.e. Medical Only, Lost Time, or Lost Time-Return to Work)
• Responsible for providing referrals to applicable Preferred Provider Networks
• Responsible for having a detailed and intimate knowledge of all MCA client's specific operational procedures and products
• Responsible for conducting Initial Assessments as needed or indicated by the client, ensuring that the assessments are completed in a timely manner meeting client-specific performance standards
• Resolve all cases reported as problems. This will often involve direct telephone contact with MCA clients
• Acquire and maintain knowledge and understanding of specific client needs
• Required Assist with special projects and events

Remote Injury Care Coordinator Requirements:

• Shift availability: Tuesday - Saturday (11AM - 7:30PM EST)
• U.S. Citizen
• High School diploma, some college education preferred
• 2 to 4 years of administrative, medical, or client service experience
• Knowledge of medical and insurance terminology preferred
• Proficient computer skills
• Ability to prioritize workload
• Ability to handle many varied assignments and tasks
• Customer service-oriented experience with some decision-making responsibilities
• Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, and Access)
• Proven ability to manage multiple projects at a time while paying strict attention to detail

For a career path that is both challenging and rewarding, join Sedgwick Government Solution’s talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, and their customers. At Sedgwick Government Solutions, caring counts®. Join our team of creative and caring people and help us make a difference in the lives of others.

In addition to a competitive salary, comprehensive health and welfare benefits, tuition reimbursement, and incentive compensation, Sedgwick Government Solutions offers participation and vesting in a 401(k) plan with a company match. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity, and initiative, consider a career with Sedgwick Government Solutions.

To be considered for this position, please submit a resume, and complete the application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Important Information

Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.

Search Firm Representatives

Please be advised that Sedgwick Government Solutions (Government Solutions) is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to Government Solutions. All resumes submitted by search firms to any employee at Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Government Solutions and no fee will be paid in the event that person is hired by Government Solutions.

Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact Government Solutions regarding accommodations.

Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

About Sedgwick

Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to clients' specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. www.sedgwick.com

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