Grocery Lead

Purpose: To ensure the floor operations of the Grocery department run smoothly while assisting stockers in keeping displays, shelves and coolers fully stocked and rotated, and to provide prompt, friendly, and courteous customer service. To create a hospitable environment that welcomes coworkers, customers, owners, and members of the community.

Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.

Status: Level III, Lead Staff, Supervised by Grocery Manager

Responsibilities:

FLOOR OPERATIONS

• Assess work shifts needs and establish/reestablish priority tasks and workflow
• Communicate assigned tasks for those on the shift with the knowledge of the other department roles.
• Communicate priorities, needs, concerns, etc. with the Grocery Manager and/or Grocery Assistant Manager daily and as needed.
• Setting clear shift and team goals utilizing department huddles and daily assignment sheet
• Monitor and maintain basic floor operations
• Assist with training Stockers to maintain accurate workflow, pace and knowledge of the department
• Keep current with delivery schedules and communicate any changes/adjustments/errors
• Will be informed on any adjustments made in Grocery operations/lay out/support and communicate those changes to Stockers
• Ensure opening/closing procedures are followed and communication between shifts is clear and concise

CUSTOMER SERVICE

• Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary
• Work as part of a team to develop a hospitable department space that feels welcoming to all
• Working knowledge of the products we carry and where they are located
• Assist customers with suggestions and ways to use/prepare products
• Help customers place special orders, field customer phone calls

STOCKING

• Replenish and rotate displays, bins and shelves using FIFO (first in, first out)
• Stock displays fully without overcrowding; face items on shelves
• Label items accurately with price tags and signs
• Work as part of team and establish priorities to create aesthetically pleasing displays
• Dispose of damaged or spoiled goods appropriately (compost whenever possible)
• Remove trash, clean cases, and keep storage areas clean and orderly
• Maintain stocking lists & tasks for later shifts
• Notify Buyers of out of stocks

RECEIVING

• Support receiving in checking deliveries to verify piece count; notify Buyers of discrepancies
• Check for damage and unacceptable quality; notify Buyers and Receiving of problems
• Help with unloading as needed
• Route invoices to Receiving
• Rotate overstock into storage
• Update stocking list as orders come in
• Immediately move refrigerated or frozen deliveries to designated coolers and freezers

DEPARTMENT MAINTENANCE

• See that unsaleable items are properly disposed of. Keep accurate shrinkage records
• Ensure that carts, aisles, shelves and storage areas are clean, orderly, and meet health standards
• Remove trash promptly; sweep floor and spot mop as needed
• Participate in inventory process
• Notify manager/assistant manager if equipment breaks or needs repair
• Remove recycling, trash, and empty crates promptly; clean as needed or coordinate with cleaners, or other staff
• Break down cardboard and place into bailer

SAFETY RESPONSIBILITIES

• Follow GreenStar's safety rules
• Assist other employees in safety needs
• Report unsafe equipment and conditions
• Participate in safety training programs
• Perform other tasks as assigned to ensure a safe and healthy work environment

STOREWIDE AND OTHER DUTIES

• Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
• Read GreenStar publications to stay informed.
• Read, respect and comply with storewide personnel policies.
• Describe membership benefits, and how membership investment is made.
• Adhere to scheduled shifts.
• Perform other duties as assigned.

QUALIFICATIONS AND SKILLS

• Demonstrate Leadership and organizational skills to include good decision making and time management skills
• Strong multi-tasking skills, and the ability to delegate tasks as needed
• Effective interpersonal communication with team members and customers, verbal and written.
• Demonstrated ability to follow through on commitments.
• Open to input/feedback on work performance.
• Self-Driven/Motivated throughout shift.
• Knowledge or interest in learning about natural foods, products, local vendors.
• Demonstrated ability to handle multiple demands, stay calm, and prioritize.
• Ability to lift 50 lbs pounds continuously, up to 75 lbs periodically
• Ability to handle raw and packaged animal products (meats, eggs, dairy, etc.)
• Ability to work in fluctuating temperatures.

Compensation details: 18.77-19.77 Hourly Wage

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