Intake Coordinator - Sagamore

Summary:

The Intake Coordinator is Sagamore’s system navigator and point of contact for clients, families, multiple referral sources, payers, and our network of providers assuring clients have direct access to immediate and ongoing care and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on our clients behalf with the referral source and or payer to ensure approval of the necessary services for the client in a timely fashion. Is the primary communicator with all parties involved in the ongoing care and recovery of our clients. The Intake Coordinator will drive the mission and vision of Sagamore Services, and work with the Program Manager to achieve quality client care and outcomes.

Essential Duties and Responsibilities:

• Ensure all methods of referrals are captured in EMR system- (iei.e., electronic fax, QR codes, alpha and MCO calendars, walk ins, phone, text, etc.
• Engage client in treatment, educate, counsel, motivate client to continue their journey in recovery.
• Immediately schedule appointment for intake -same day or 24 hours
• Communicate with referral source prior to intake and post intake status of visit.
• Identify all referral sources, names, numbers, emails inclusive of direct referral, care managers, hospital or DSS, payer source, etc.
• Identify primary care doctor and if none schedule appointment with SEIC family practice service line.
• Review treatment recommendations of referral source, communicate to intake counselor, and Director of Clinical Operations
• Send out reminder calls and texts to client prior intake.
• Communicate with primary referral sources if client is a NO SHOW or reschedules.
• Coordinate with referral sources to reengage clients who missed appointments.
• Coordinate with SEIC community outreach person to find and re-engage client.
• Communicate monthly with primary referral sources regarding attendance.
• Gather all referrals fax, email, phone calls, QR code , alpha etc. and reach out to client.
• Goals 95 percent of all clients referred admitted.
• Verify coverage insurance options.
• Communicate back with all referrals sources outcomes of CCA and treatment recommendations and continuous outreach to MCO’s and Department of Social Services (DSS)
• Circle back with all referral sources regarding attendance in level of care for first month or too
• Assure all necessary consents, releases are prepared prior to client attending intake sessions. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to intake counselor.
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness. The goal is for 95% of all referrals to be admitted to treatment.
• Ensures complete and accurate registration, including patient demographic and current insurance information.
• Review details and expectations about the referral with clients.
• Complete and maintain authorizations for treatment.
• Other assigned duties.

Skills and Qualifications:

• Awareness of levels of care within residential setting
• Strong hospitality skills with the ability to work with diverse people
• Effective organizational and time management skills
• Verbal and written communication skills
• Understanding of behavioral health with you
• Ability to use software programs (i.e. EHR)
• Ability to juggle multiple tasks in a fast-paced environment
• Problem-solving skills

Education/Experience:

• Holds a license, provisional license, certificate, registration, or permit issued by the governing board regulating human service profession, preferred
• A master’s degree in a human service field and has 1 full year of full-time, post graduate degree accumulated mh/dd/sa experience with the population served; preferred
• A bachelors degree in a human service field and has 2 years of full-time, post-bachelor’s degree accumulated mh/dd/sa experience with the population served; required
• A bachelors degree in a field other than human services and has 4 years of full-time, post-bachelors degree accumulated mh/dd/sa experience with the population with population served; required
• Familiarity with clinical documentation (i.e., Comprehensive Clinical Assessment (CCA); Person Centered Plan (PCP))
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• 2-4 years of experience working with youth and families.

Will frequently perform a wide variety of physical tasks such as standing, walking, running, stooping, bending, climbing stairs, which requires strength, coordination, endurance, and agility. In addition, there may be occasional contact with hostile individuals, and incumbents may be subjected to physical and verbal abuse while restraining children and adolescents.

Ethics And Compliance Responsibilities of All Employees

No employee, supervisor, or manager of Sagamore has the authority to direct any other employee to do anything that violates company policies; local, state, or federal laws or regulations; or the standards found in the Southeastern Integrated Care Code of Conduct. Sagamore will take prompt action up to and including termination of employment on the first offense for failing to comply with these policies, laws, regulations, and standards and/or failing to report conduct which violates these policies, laws, regulations and standards. Sagamore. delivers high quality, safe and caring support services to individuals in a variety of settings. Commitment to quality is paramount, and the culture also endorses growth and development, sound financial management, and strong adherence to a Corporate Compliance Plan and the Code of Ethical Conduct. Sagamore focuses on complying with all Federal, State and Company regulations and eliminating waste, fraud, and abuse. This includes but is not limited to, ethical billing practices and the preservation of individual and public property and monies.