Licensing and Permitting Tech

The position of Licensing & Permitting Technician I is a growth and development role responsible for completion of title, registration and permitting applications. In this role, you are required to interface with both internal and external clients as well as State Agencies.
Level I
• Perform Licensing and Permitting duties as needed such as:
o Research requirements surrounding titling, registration, and permitting requirements.
o Work with State Agencies to confirm supporting documents needed and calculation of fees necessary for titles, registrations and various permits.
o Complete all documentation necessary for submittal of applications and renewals to state agencies. Package and forward to the State for processing.
? Obtain necessary supporting documents from clients.
? Ensure copies of applications and documentation are retained.
o Process all work Orders through Blue Folder while communicating with Accounting.
o Complete and submit check requests.
o Monitor the status of work, and follow-up with State Agencies & Clients as necessary to ensure clients receive their registrations and permits prior to expiration.
? Notify Client Service Team/Supervisor of delays as appropriate.
o Distribute titles/registrations/permits to clients as required.
o Process client requests for temporary and specialty permits as needed.
• Ensure client files and are organized and kept current.
• Prioritize work to ensure all deadlines are met. Communicating potential issues to Supervisor and/or Client Service Team.
• Proactively work renewals 90 days prior to expiration.
• Ensure documentation is imaged and filed timely and correctly.
• Assist with Special Projects as requested.
• Maintains a secure environment by ensuring that all Physical Security policies are observed for their workspace.
• Other duties as required.
Level II
Ability to perform all duties above including;
• Provide steady feedback to Specialists regarding proactive ways to increase vehicle and company compliance to reduce their risk in the event of an audit.
• Assist in transitioning new clients.
• Assist Client Services in completing Compliance Analysis Reports for their clients.
• A full understanding of License and Permitting systems, processes and Microsoft Office.
• Communicate with other technicians to ensure all client turnaround times are met and redistribute work accordingly.
• Process Over-Dimensional permits as needed.
Level III
Ability to perform all duties above including;
• Process Hazardous Material and Waste Applications as needed.
• Update and maintain Processing Notes relating to each assigned client.
• Must be comfortable in having client contact via phone and email.
• A working knowledge of federal regulations regarding License and Permitting.
• Assist with training of new technicians on the License and Permitting Systems, internal processes, and federal regulations.

Requirements:
• High School Graduate
• 1+ year of general office experience
• Strong 10-key and typing skills (65wpm)
• Proficient in MS Office Products, Internet Applications and Search Engines
• Strong verbal and written communication skills
• Sound analytical, and organizational skills
• Able to work independently and as part of a team
• High level of initiative with the ability to work in a fast-paced, stressful environment and to multi-task
• Exceptional time management with the ability to adapt to changing priorities
• Willingness to accept additional responsibilities

Equipment Used:
• Computer/Printer
• 10-key calculator
• Copier/Fax/Scanner
• Telephone

 

 

 

 

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PandoLogic. Keywords: Customer Service Supervisor, Location: Lufkin, TX - 75903 , PL: 592684169