Customer Service Representative

Inbound Call Representative

An Inbound Call Representative is a member of our HHP Sales Team. They will take approximately 50 inbound calls each day, start estimates for representatives, and transfer calls accordingly between personnel.

Locations: Coleman and Saginaw MI

Job Type: Full-time

Hours: M-F 8:00 AM - 5:00 PM

Company Introduction:

Highway & Heavy Parts sells nationwide and is based in Coleman, MI. Our specialty is diesel engine parts for the on-road, off-road, marine and industrial markets. We’re growing fast and need to bring in outstanding talent to help us meet our goals.

When joining the Highway and Heavy Parts team we strongly support growth. We have outlined our career paths for clear growth potential when hired! As well as growth in your current position! We understand finding a job you like and wanting to stay in that position, so we also offer options for growth in each employee's current position. Such as additional responsibilities, Matrix options and/or training opportunities.

What we can offer you:

• Full benefits
• 401K with 3% contribution of your base salary
• Training
• Career advancement
• Flexibility and financial growth opportunities

Job Requirements:

• Answering inbound calls with top level customer service.
• Being able to quickly direct the customer to the department or person they need.
• Achieve KPI metrics daily, weekly and monthly
• Ability to learn new processes and make recommendations on improvements.
• Have a high level of accuracy and attention to detail.

Some of the skills that will really help you here are:

• Computer skills – our customer database, and all other job tools are completed electronically.
• Speed – we handle a high volume of inbound calls and being able to adjust to this is key to success at HHP.
• Typing – the speed of the department requires someone who can enter data quickly and accurately.
• Adaptability – we are a process driven company but citations will arise where you will have to adapt.
• Flexibility – some days are different from others and small projects may pop up.
• Sales experience-Any experience working with customers is desired.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour