Teller - Fulltime

Are you looking for an opportunity to join an established organization where you can utilize your excellent customer service skills and grow professionally? At State Bank Financial our Tellers are the primary contact with the public. If you enjoy providing a high level of customer service and have great attention to detail, apply today!

Position Summary:

Provides a variety of customer service functions involving the receipt and payment of money in an efficient, professional, and accurate manner. Maintains and balances a cash drawer and/or vault on a daily basis. Identifies the needs of customers and informs them of Bank products and service which meet those needs or refers them to the appropriate associate. Understands and completes job responsibilities in accordance with federal and state compliance regulations and Bank policies and procedures.

Essential Job Functions (Teller I / Teller II / Teller III)

• Functions as the bank's primary contact with the public. Service customers in an efficient, professional, and accurate manner to encourage satisfaction with service. This may include processing a variety of transactions including but not limited to checking, savings, loan, credit card transactions, money orders, traveler’s checks, certified checks, etc.
• Maintains and balances cash drawer and/or vault cash levels on a daily basis according to established Bank policies and procedures and Incentive Plan.
• Professionally promotes and sells additional Bank service and products. Recognizes additional customer needs and refers to appropriate associate for assistance.
• Knows and strictly follows all security and internal control procedures. Notifies supervisor immediately of any suspicious activity or questionable transactions.
• Performs assigned duties such as the verification and shipment of food stamps, buying and selling foreign currency, processing transactions received by mail, distributing night depository bags, and evaluating large currency reports.
• Knows and strictly follows all security, compliance, regulatory, internal control procedures, policies and laws. Notifies supervisor immediately of any suspicious activity or questionable transactions.
• Maintains cash counting equipment as needed.

Teller II-Performs all functions of I as well as:

• Audits reports and compliance regulations including but not limited to Regulation CC, D, DD, E, Privacy, BSA and NACHA rules.
• Processes NSF checks according to established Bank procedures; proofreads, posts, and balances general ledger; balances Travelers Checks weekly; generates and balances stop payments for checking accounts, non-posts, and certificate of deposit interest checks; proofreads reports to ensure accuracy and for dual control purposes.
• Communicates with customers and associates both verbally and in writing regarding account balances, debits, and credits. Initiates changes to customer accounts and bank accounting records for all corrections identified.
• Researches adjustments and constructs history of accounts as requested.
• May train new and present client service representatives. Explains policies and procedures and participates in discussions to adopt new or revised teller methods and/or materials.
• May serve as a vault teller which includes but is not limited to: counts, sorts, and wraps coin and currency; verifies large coin and currency deposits, assembles change orders, and balances the coin machine; plans and estimates teller operation cash requirements and needs of correspondent banks and credit unions; orders sufficient coin and currency to support estimated activity; verifies, ships, and receives coin and currency to Federal Reserve; buys money from and sells money to client service rep; supplies ATM with balancing money.

Teller III-Performs all functions of I/II as well as:

• Responsible for new customer acquisition and managing an existing customer portfolio to ensure branch growth by utilizing sales skills, identifying prospects, follow through on all leads and actively increasing the number of products/services used by customers.
• Interviews customers for new accounts and consumer loans by obtaining biographical data to determine the appropriate product/service. Prepares documentation to ensure accounts are processed properly and comply with state and federal regulations.
• Must possess or have the ability to obtain Wisconsin Life and Accident/Health Insurance licenses, the ability to be bonded to obtain Notary certification, and NMLS certification.

Equipment Used

Operates personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet/intranet and other bank specific software. Utilizes a variety of office equipment including: computer printer, ten-key calculator, fax machine, copy machine, and multi-line telephone.

Minimum Qualifications

Teller I

1. High school diploma or equivalent or in good academic standing in high school required.
2. Customer service related and banking experience preferred.
3. Must possess courteous and professional customer service attitude.
4. Must possess effective problem-solving skills.
5. Must possess proven planning and organizational skills.
6. Must possess basic mathematical skills.
7. Must possess strong computer skills and technical ability to input and retrieve computerized information.
8. Ability to maintain the integrity of highly confidential customer and Bank information.
9. Ability to deal effectively with time pressures and stress that can change hourly depending on level of activity; and ability to multi-task and prioritize requests.

Teller II / Teller III-all qualifications above as well as:

1. High school diploma or equivalent required; associate or bachelor’s degree in accounting or finance preferred.
2. One to three years previous customer service-related experience required; banking experience highly desirable.

Working Conditions

Work is performed largely in an office environment, during normal business hours. Deadline pressure is an integral part of the job. Regular mental and visual concentration for computer usage and reading/assimilating complex and technical compliance information is required. Position will alternate between walking, sitting, standing, stooping, bending, and occasional lifting up to 15 pounds of office supplies and/or documents throughout work shift.

Employees with disabilities must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the “essential functions” of the position, with or without reasonable accommodation.

State Bank Financial is an equal opportunity employer.