Personal Banker

Hiring Immediately!

We are seeking outgoing and friendly individuals to join our team!

Have you wondered what it is like to work for an organization voted for one of the Top Workplaces in Hampton Roads nine years in a row? Well, we just received our ninth-year award! At Old Point, we believe that when people feel valued, respected, and included they will be more successful. This belief is a critical component to our continued success. We are committed to an equitable and inclusive environment that promotes and values diversity and reflects the communities to which we are dedicated.

Essential Functions:

• Performs all duties related to opening, processing, and updating of customer transaction accounts.
• Provides excellent customer service assisting, responding to, and resolving internal and external customer inquiries.
• Uses opportunities wisely to promote the bank and sell and cross-sell bank products and services.
• Generates and maintains assigned files, records, and reports.
• Maintains branch safe deposit boxes and records.
• Serves as back-up teller performing teller duties when required.
• Assists branch officer with branch operations through the performance of assigned duties and projects, and the generation and maintenance of various reports.
• Attends required meetings and training
• Adheres to SAFE Act requirements when acting as an (MLO) mortgage loan originator if applicable.
• Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Position Requirements (Knowledge/Skills/Abilities):

• Thorough knowledge of banking/financial institution products and services.
• Knowledge of best practices in providing excellent customer service.
• Intermediate knowledge of MS Word, Excel and Outlook with the ability to learn job specific software applications.
• Strong written and oral communication skills and ability to distill and convey information in a compelling manner.
• Skill in adopting technological advancements and facilitating into current and future responsibilities.
• Skill in discovering and working to meet underlying needs; following through on questions, requests, complaints.
• Ability to understand the fundamental knowledge of financial services products and be able to communicate these points to potential customers in a relatable, engaging way.
• Ability to anticipate, monitor, and meet the needs of customers (internal and external) and respond in an appropriate manner.
• Ability to anticipate, monitor, and meet the needs of customers and respond in an appropriate manner.
• Ability to work collaboratively, communicate effectively and have positive relationships with customers (internal and external).
• Possesses the drive to work towards a standard of excellence.

Education/Experience:

• High School Diploma or GED.
• Minimum two years of experience in banking as a Personal Banker (CSR) or related position in a financial institution.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear and occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to recognize colors.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is typically indoors and in an office setting. The noise level within the work environment is typically moderate.

The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

Benefits

• Generous Paid PTO
• 11 Paid Holidays
• Medical, Dental and Vision
• Health Savings Account with Company Match
• Flexible Spending Account
• Free Short-term and Long-term Disability
• Employee Assistance Program
• Free Life Insurance
• 401K with Company Match
• Company Stock Purchase