INTERN-Hotel Operations
•2 days ago
Hours | Full-time, Part-time |
---|---|
Location | Atlantic City, New Jersey |
About this job
Job Description
Job Description
The Hospitality Intern is tasked with overseeing and delegating responsibilities to the Hospitality team in Front Office, Pool & Recreation, and Transportation departments while ensuring all company and department policies and standards are maintained. They will work on delivering a clear and hospitable message to our guests and team members.
Position Responsibilities
- Complies with all New Jersey/CCC regulatory requirements
- Adhere to established company and departmental procedures, guidelines, and policies at all times.
- Facilitates communications between the various essential departments and the hotel.
- Ensure prompt and courteous check in/check out of hotel guests
- Assist with checking rooms to verify the status of hotel reservations
- Generates, verifies, and distributes hotel reports necessary for Hotel Operations.
- Balancing guest folios and ensuring that every reservation has a valid payment method
- Assisting our guests and VIP clientele with all their accommodations.
- Resolve guest complaints and increase guest retention.
- Respond and assist to phone inquiries from internal and external guests
- Processing all forms of settlement methods
- Verifying team member banks at the end of the shift and reporting discrepancies
- Handle guest packages and post charges in the system
- Assist with training and developing new team members
- Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
- Exposure to outside weather elements.
- Ability to work under pressure in a fast-paced environment with multiple priorities.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
- Must be able to stand for an entire shift
- Must possess valid New Jersey Driver’s License with clean driving record.
- Must be able to lift/push/pull up to 25 lbs
Requirements
- Computer proficiency
- Customer service experience is required
- Ability to speak, read and write in English
- High school diploma or equivalent GED preferred
Benefits
- Paid Time Off
- Training & Development
- Free Meal while on shift
You might also like
in Atlantic City, NJ
$26
Ace Home Services • 2d ago
$22
Ace Home Services • 2d ago
$55,000 - $58,000
Compass Group • 9h ago
$55,000 - $58,000
Compass Group • 9h ago
$18
Panther Premium Logistics • 2d ago
Companies hiring lodging managers
in Atlantic City, NJ
Nearby locations
Explore more lodging manager jobs
in Atlantic City, NJ
Nearby Job Titles
Taxi Driver Jobs Physical Therapist Assistant Jobs Physical Therapist Jobs Personal Care Aide Jobs Nursing Assistant JobsNearby Locations
Atlantic City, NJ Jobs Egg Harbor Township, NJ Jobs Absecon, NJ Jobs Mays Landing, NJ Jobs New Jersey JobsNearby Companies
JAG Physical Therapy Jobs Uber Jobs Ocean Casino Resort Jobs Care.com Jobs Restaurant Depot JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 931470908 Posted: 2024-05-01 Job Title: Intern Hotel Operation