Customer Care Rep/Dispatcher

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a Customer Care Rep/Dispatcher for our office in Eugene, OR. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.

Essential Job Duties:

• Answer multi-line phone system
• Use basic computer applications
• Communicate with customers, technicians and salespeople
• Schedule service calls
• Record keeping
• Bill out chargeable invoices and collecting on outstanding invoices
• Meet monthly service goals
• Generate reports
• Process payments
• Help with misc. administrative tasks

Qualifications:

• 1-2 years’ previous dispatch experience and/or customer service experience a plus (but we'll train the right candidate!)
• Proven ability to multi-task and work under fast-pace environments while maintaining accuracy
• Problem solver
• Ability to calmly handle stressful situations
• High attention to detail and strong organizational skills
• Computer and customer service skills
• Must have strong written and verbal communication skills
• Must know how to use Microsoft Word and Excel
• Previous admin experience is a plus +
• Bi-lingual is a plus+

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.