Branch Operations Supervisor

For more information go to www.firstbank.com/about/join-our-team

POSITION SUMMARY: The Branch Operations Supervisor is responsible for managing the day-to-day operations, supervising all tellers & CSRs, opening new accounts, serving as back-up teller/head teller, ensuring compliance with policies and procedures, receiving and processing loan application and retaining and growing depository customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops and enhances staff productivity through hiring, training, coaching and counseling.
• Oversees the administration of CSRs and Tellers and performs periodic and annual staff evaluations.
• Opens and processes new account products and services within the bank.
• Routinely severs as a Teller and/or CSR.
• Completes the weekly work schedule for the branch location.
• Provides clients with information on deposit accounts, rates, service charges, restrictions, financial services and other relevant account information.
• Consults with customers to provide financial advice and to obtain current credit and financial information as needed.
• Knowledgeable of all Bank Products and services.
• Cross sells bank products and services.
• Coordinates and manages inside and outside maintenance of buildings and grounds to include contract negotiations. This will include but not be limited to branch cleaning, elevator repair, heating and air conditioning, lawn care, lighting and snow removal.
• Reviews, approves and submits branch bills in a timely manner.
• Assist Internal and External Auditors as necessary and responds to written reports and requests in a timely manner.
• Reviews and prepares reports relating to branch activity.
• Ensure compliance with policies and procedures including but not limited to loan policy, opening/closing procedures, security controls and procedures.
• Other duties as assigned.

MINIMUM EDUCATION AND EXPERIENCE:

• Bachelor’s Degree - Accounting, Business and/or Finance preferred
• Work Experience may be considered in lieu of a Bachelor’s Degree

MINIMUM SKILLS AND ABILITIES:

• Excellent communication skills, both written and verbal.
• Networking skills
• Working knowledge of Word and Excel
• Strong leadership and interpersonal skills.
• Math and accounting skills

COMPLIANCE: The employee has the responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies and those regulations and policies inherent to position requirements.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: Typical office environment.

CONFIDENTIALITY: Confidential information concerning a customer, system, design, program or product unique to First Bank & Trust Company shall not be used for personal gain. Such information shall not be revealed to any person outside the Bank without the consent of the individual or organization involved or as otherwise permitted by law.

The statements on this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may perform other duties as assigned. In addition, all First Bank and Trust employees are expected to:

• Promote teamwork and cooperative effort.
• Help train and give guidance to other employees.
• Maintain a clean, safe, and unobstructed work area.
• Provide customers with the highest quality of products and service.
• Understand and apply appropriate quality improvement processes.
• Comply with corporate policies and procedures.

First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran