Inside Sales

Joining Beacon Building Products as an Inside Sales Representative means becoming part of a value-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more sustainable future. 

Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada. At Beacon, you'll be part of a company committed to making a difference. 

Essential duties and responsibilities include the following. Other duties may be assigned.

• Handles incoming customer complaints in a prompt and courteous manner; owns the problem until resolved, including the direction of delivery and warehouse personnel.
• Provide excellent customer service using professional communication skills.
• Set and authorize delivery dates based on knowledge of the Company’s production, delivery schedules and staffing levels.
• Maintain customer relations through phone goodwill to existing customers.
• Open and close the branch in the Branch Manager’s and Assistant Branch Manager’s absence.
• Negotiates price levels to maintain competitive position in the marketplace.
• Uses expert application, installation and product knowledge to up-sell the customer appropriately.
• Possesses ability to overcome objections or concerns of potential customers by utilizing technical expertise.
• Maintains and conveys all relevant competitive sales knowledge directly to the Branch Manager for dissemination to the Outside Sales Representatives.
• Contacts potential customers and “zero account” customers to initiate the sales process.
• Responsible for the balancing and processing of end of day sales reconciliation.
• Tracks and reports on stock levels using the Mincron computer system.
• Coordinates purchases of materials for re-sale through the Branch Manager to ensure duplicate orders are avoided.
• Responsible for the balancing and processing of end of day sales reconciliation.
• Ensures accurate computer transactions.
• Prepare and audit sales and margin reports for daily transactions.
• Make recommendations and work closely with Branch Manager to correct unacceptable margin levels.
• Attend all local and regional sales meetings as requested.
• Participates in all training exercises, including role-plays to enhance sale capabilities.

SKILLS, KNOWLEDGE AND ABILITIES:

• Forklift license or ability to obtain.
• Bilingual preferred, but not required
• Confidentiality – keeps all confidential matters concerning the affairs of Beacon Roofing Supply in full confidence.
• Technical skills – adequate skill in Word, Excel, Outlook, Mincron and Intranet/Internet.
• Listening Communication – extracts and uses information from oral communications.
• Oral Communication – Effectively expresses himself in one-on-one communications and in group settings.
• Written Communications – Ability to write reports, business correspondence, and procedure manuals in a clear and grammatically correct manner. Catches errors of others, particularly in written material.
• Integrity – Maintains social, ethical, organizational, and departmental norms.
• Attention to Detail – accomplishes total tasks, showing concern for all areas, no matter how small. Initiative – influences events, self-starts, originates action and goes beyond what is necessarily called for. Practical Learning – assimilates and applies new information.
• Tolerance for Stress – performs under pressure.
• Customer Awareness – look for opportunities to improve customer service orientation through better understanding and empathy for the customer experience.
• Company Representation - serve as an extension of the Branch Manager when handling customer complaints.
• Can-do Attitude – Take personal responsibility for successful completion of each task.
• Adaptability – maintains effectiveness with varying tasks, responsibilities and people.
• Impact – creates a good first impression, commands attention and respect, shows an air of confidence, particularly in a sales or customer service scenario.
• Judgment – ability to define problems, collect data, establish facts, and draw valid conclusions.
• Action Oriented -develops alternative courses of action and makes recommendations based on logical assumptions and factual information.
• Reasoning – able to apply common sense understanding to carry out instructions containing multiple variables that are furnished in written, oral, or diagram form.
• Strong understanding of construction design.
• Ability to work with mathematical concepts such as probability and solid geometry.
• Be able to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions. Able to multi-task and handle requests from multiple sources in an accurate manner
• Has ability to self-organize time and work duties.