Administrative Officer 1

THE POSITION

If you are seeking a career in the Department of Labor and Industry and would like to collaborate with a group of experts, consider joining the Unemployment Compensation Board of Review as an Administrative Officer 1. You will be responsible for supervising and contributing to the creation and execution of innovative workarounds and procedures. If you excel in a team-oriented setting and aspire to grow professionally, we encourage you apply.

DESCRIPTION OF WORK

In this position, you will be responsible for conducting various analytical tasks to improve systems, reduce costs, and enhance programs for the Unemployment Compensation Board of Review (UCBR). This will involve supervising a team of Management Technicians who train new clerical assistants in the UC referee offices. You will also collaborate with the UC Benefits Modernization (Ben Mod) team to advance system development and provide necessary updates to field office staff. Your duties will include managing project-related analytical tasks, overseeing the implementation of new procedures, monitoring system change requests, and testing updates before they are implemented. Additionally, you will gather feedback, work with UCBR teams to improve organizational performance, collaborate with other program areas and vendors, and establish timelines for Ben Mod milestones.

You will collaborate with UCBR's project lead for the Unemployment Compensation Benefit Modernization System (Ben Mod). Evaluate how the development of the Ben Mod system affects UCBR's initial appeal operations. Coordinate with the Program Analyst to guarantee that the system development meets the requirements of both UCBR and the department.

You will be responsible for creating and managing the training program for Clerical Assistant 3s at the UC referee offices. Supervise a training team of four Management Technicians who offer training to clerical assistants. Offer training to Clerical Assistant 3s on-site and assist field offices with inquiries when Management Technicians are not present.

Interested in learning more? Additional details regarding the duties of this position may be found in the position description.

Work Schedule and Additional Information:

• Full-time employment.
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Work hours are negotiable.
• This position is located at 651 Boas Street, Harrisburg. However, the successful candidate may be head quartered in an office closer to their home.
• Telework: You may have the opportunity to work from home (telework) part-time up to 3 days a week, upon satisfactory completion of training. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office closest to your home.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.

You may only apply/test once for this posting.

Your results will be provided via email.