Concierge Services Associate

Shift/Hours: 12:00-8:30pm

Expected Starting Salary: $18.50-22/hr + $4.00 shift differential

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's Hospital Has Been Named:

• The #1 Pediatric Hospital in the Nation - US News and World Report 2023
• A Top Hospital and Health System for Diversity – DiversityInc 2023
• Best Employer for New Grads – Forbes 2023
• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

As a Concierge Services Associate you will:

• Ensure that patients' families and other hospital visitors are made as comfortable as possible by assisting in providing a variety of special services, including accommodations, transportation, business services, dining, shopping, and other personal services.
• Assist in the resolution of patient and family questions, problems and complaints.
• Make proactive contact with families to assess and address their needs prior to their arrival.
• Coordinate lodging/transportation for international families in collaboration with Global Health and Interpreter Services; having the utmost understanding and respect for all different cultures.
• Manage Facebook and or social media page for Guest Services. Provide families with welcome and changes to information via social media and email.
• Maintain data for daily and or upcoming appointments for patients and room eligibility for Ronald McDonald House.

Market Leading Benefits Including:

• Medical coverage starting day 1 of employment. View employee benefits here: https://www.cincinnatichildrens.org/careers/benefits
• Pension plan and optional 403(b) supplemental retirement plans
• Tuition reimbursement for continuing education
• Expansive employee discount programs through our many community partners
• Referral bonus program for current staff!
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
• Physical and mental health wellness programs

Required:

• High school diploma or equivalent
• 2 years of work experience in a related job discipline.

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).