Field Services Team Lead - Lapeer County, MI

Are you a hands-on worker that is result driven and believe you can teach this skill to others? Do you want to lead a group of like-minded individuals to supply services to customers in a growing and adapting environment? Do you want to help create efficient and time driven schedules for your work force that will allow them to accomplish monthly goals as a team? Then come lead your team here with us and help us supply a unique range of high-speed broadband services to thousands across the Midwest today.

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Position Summary: The Field Services Team Leader position at Mercury Broadband will assist with all day-to-day technician responsibilities taking place in the field. This individual will serve a wide range of company needs including accelerating productivity and company profits through support and recommendations. The position is primarily accountable for assisting the Field Operations Manager and the Field Service team with day-to-day responsibilities.

Location: Lapeer County, MI (North Branch Facility)
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training, Company truck to drive

Key Responsibilities:

• Support Field Services Team and Customers
• Leads and manages a team of field install technicians
• Assists in managing fleet vehicles and conducts vehicle inspections
• Responsible for managing business installations
• Manage budget coordinate material, tools, and inventory
• Recommend strategies to meet sales goals
• Implement safety programs
• Supervision, training, and support of new Field Technicians
• Coordinate and organize weekly meetings with Field Technicians and provide feedback and updates
• Ensure ongoing install and repair operations
• Assist Sales Team with generating new & supporting existing customers
• Attend Weekly team meetings and provide feedback and updates
  
  

Skills and Requirements:

• Follow cabling procedures for wiring towers, homes, and businesses
• Comfortable working on ladders, roofs, towers, attics, crawl spaces, and other confined and elevated locations
• Mechanical aptitude
• Identifying process improvement opportunities and support process improvement programs.
• Knowledge of and ability to operate basic hand and power tools
• Computer skills and proficiency with computers and Microsoft Suite
• Basic computer networking skills and knowledge
• Use of PC based applications to program and diagnose various communications equipment
• Clean driving record and valid driver’s license
• Self-Motivated
• Customer service oriented and professional in appearance
• Ability to communicate effectively, both orally and in writing
  
  

Education Requirements:

Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.