Resolution Specialist

Genesis10 is seeking a Resolution Specialist for a contract with our client in Eden Prairie, MN. 100% Remote. Job Description: This position is responsible for providing high quality client focused service by using knowledge of local, state, and federal program requirements to efficiently maintain and update general applicant information, financial, medical, and personal information to support client applications for Disability and Medicaid benefits. Key Responsibilities: Monitors and fosters ongoing communications with government agencies regarding the status of claims. Documents and updates internal database based on daily contact of select members of assigned applicant group and application evidence requirements, i.e., work activity, medical condition, third party, beneficiary, contact and demographic data financial, life and health insurance information, employment and salary verification, medical history, and documentation where evidence is required. Reviews inbox for daily work queues, identifies missing evidence and follows through to completion. Answers incoming calls from internal and external customers. Assists callers in resolving account issues by identifying and taking appropriate actions including completing and requesting required forms to support application process. Effectively educates and answers inquiries from patients and family representatives regarding application process, while safeguarding Protected Health Information (PHI). Assists clients with scheduling appointments, reminding of appointments, and arranging transportation as needed. Identifies and takes appropriate actions to complete and submit required financial, medical, and personal information forms to support the client application process. Diligently follows-up with institutions/businesses resolving issues ultimately affecting application approval. Identifies appropriate escalation points and works with direct manager to resolve issues. Reviews outgoing client material for accuracy prior to submission. Complies with ethics, privacy and compliance policies and procedures. Ability to rapidly adopt and respond to changes in work priorities. Required Basic Qualifications: High School/Equivalent or Relevant work experience. Ability to apply knowledge of federal and state programs to benefit coverage for the client. Strong communication skills (verbal & written); demonstrated experience working with people of various educational and socioeconomic backgrounds, experience communicating with government caseworkers and hospital personnel. Strong organization skills – ability to prioritize, plan. Basic computer skills, with knowledge of Microsoft Office. Fluency in both English and Spanish languages helpful, but not required. Ability to work independently and follow tasks through to completion without direct supervision. Dedicated workspace for remote work, including home Internet service. Compensation: Hourly W2 pay rate $ We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. If you have the described qualifications and are interested in this exciting opportunity, apply today! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.