Universal Associate (40 hours flex, $2,000 Sign-On Bonus)

Position: Universal Associate (Level 2 or 3)

Classification: Non-Exempt

Department: Retail Banking

Approved By: AVP of Retail Banking

Location: This is a float position with your home base located at the Pine Bush branch. Responsible for travel/coverage between the Pine Bush, Montgomery, Washingtonville and Wappingers branches as needed. Mileage is reimbursed. Reliable vehicle required.

Salary Range: $21-$27 per hour depending on experience, plus monthly incentives. A $2,000 sign-on bonus will be paid out in the first paycheck following 180 days of employment.

POSITION PURPOSE

In this role, you will be responsible for promoting financial well-being of existing and new members by building, maintaining, and deepening relationships by providing exceptional customer service and recommending appropriate solutions. This includes, but is not limited to, placing members in appropriate account and loan products, cross-selling credit union services and referring members to other lines of business as appropriate, cash handling and processing transactions. This is a position to specifically support the member experience in a digital and e-banking space, with the ability to act as an additional resource to the in-branch member experience. ESSENTIAL FUNCTIONS AND RESPONSIBIITIES1. Answering all incoming member calls and addressing all needs, including placing members in appropriate accounts and consumer loan products and assistance with all digital enrollments for all HFCU products and services.

2. Responding to all digital inquiring and needs, including but not limited to chat, online account and loan requests as well as marketing leads

3. Proactively reach out to all new memberships established through line of business partners to assess needs and offer additional products and services as appropriate.

4. Required expertise on all products and services offered by HFCU

5. Demonstrate an ability to think critically to ensure best options are provided to members in both sales opportunities and meeting needs in general.

6. Cash handling and processing transactions.

7. Organize priorities, achieve monthly goals, and deliver quality work

8. Ability to function as Teller or Financial Service Representative to support branch needs

9. Demonstrate understanding and support of all HFCU initiatives for employee development. Actively participate in personal growth through use of tools and resources available to you.

10. Proactively look for operational enhancements and research options to present for process improvements to the Enhancement Committee. When applicable, partner with departments to brainstorm, design and implement approved enhancements.

11. Participate in organizational team projects, representing Retail in a professional and competent manner.

12. Mentor new hires

13. Performs other duties as assigned

QUALIFICATIONS

Education/Certification: Customer service and sales experience. Notary License required or within 12 months of hire.