Medical Billing - Insurance Collections

Are you looking for your next challenge? Virtual Business Office Associates is the perfect balance of a diverse and growing workforce that still feels like home. If you are an A/R Specialist with experience working denied claims from beginning to end, come join our award winning “Best in KLAS: Extended Business Office” today!

What’s in it for you

• You’ll support one of the largest professional services firms in the world, with access to cutting edge automation and AI technologies to enhance your workday experience

• A flexible schedule that allows you to enjoy a work-life balance. With core business hours from 9:00am-3:00pm EST, you have flexibility with clocking in and out, along with the ability to work half-days on Friday’s

• Endless growth opportunities and continuous professional development

• A permanent position with our company that offers stability and longevity

• Opportunity to participate in our “VIP” bonus structure for outstanding performance and “Real time Recognition” incentives

• Use the latest EMR systems and utilize full portal access for the insurance payers worked

• Comprehensive employee benefits package to include major health coverage, 401k, PTO accrual, and more

What you’ll do

• Utilize and apply industry knowledge to resolve new and aged accounts receivables by working various account types, including but not limited to: hospital and/or professional claims, governmental and/or non-governmental claims, denial claims, high priority accounts, high dollar accounts, reimbursements, credits, etc

• Communicate professionally (in all forms) with payer resources to include: websites/payer portals, e-mail, telephone, customer service departments, etc

• Seek resolution to problematic accounts and payment discrepancies

• Prepare appeal letters for technical denials by accessing specific payer appeal forms, submitting appropriate medical documentation, and tracking appeal resolution

• Identify denials trends, root cause, and A/R impact

• Maintain professional communication with clients and team members through various channels

• Consistently meet or exceed department standards and guidelines

• Adhere to the HIPAA privacy and security regulations

What you’ll need

• GED or High School Diploma

• 3+ years of experience in Medical Collections, back-end A/R, and claim review in which denial follow up was worked

• Experience in Hospital, Professional/Physician, and /or Third-Party billing and accounts receivable

• Epic, or relevant EMR system experience