Training Coordinator

About Us

DEXSTA Federal Credit Union is a not-for-profit full service financial institution that exists to serve its members. “Since 1937, our credit union has maintained our commitment of ‘people helping people.’ If our members have a need, we find the solution. Be sure to visit any of our branches and see the difference a credit union makes.”

Jerry King | PRESIDENT, CEO

Our Communities

Fulfilling the credit union movement’s mission of “people helping people” is always at the heart of DEXSTA Federal Credit Union’s community efforts. We lean upon the old adage of “actions speak louder than words” to bring that philosophy to life in our communities. DEXSTA has been a long-time supporter of Children’s Miracle Network (CMN) Hospitals, Ronald McDonald House, and Sunday Breakfast Mission. We also support the Boys & Girls Clubs of Delaware and are always looking for new ways to get involved! Any time the DEXSTA team comes together for a good cause, some fun and laughs always seem to follow!

DEXSTA Federal Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. DEXSTA Federal Credit Union makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Our full time positions come with the following benefits that are paid by the company for employees:

• Medical and prescription plan
• Vision Plan
• Life Insurance
• AD&D Insurance
• Money Purchase Plan(Pension plan)
• Short Term Disability
• Long Term Disability
• Paid Time Off

Additional Benefits:

• Dental Insurance
• AFLAC Insurance
• 401k Plan with company match
• Incentive plans for certain positions
• Membership to the Credit Union

Position Summary:

Coordinate and process a variety of projects prioritized by business need. Responsible for plan design and execution needed to achieve project objective.

Responsible for the effective development, coordination and presentation of the credit union’s training and development programs for all staff. Research training needs within the credit union and develop programs that reflect the strategic plan of the organization.

Duties/Responsibilities:

• Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Educate members on various credit union policies, procedures and related laws and regulations where applicable.
• Supervise and oversee all assigned projects.
• Coordinate project including research, analysis, planning, solution, communication, testing and implementation.
• Prepare correspondence and other communication as needed for specific project.
• Work directly with third-party vendors where applicable.
• Provide support to staff on special projects from the standpoint of training, support, and documentation development.
• Supervise and direct all in-house training programs.
• Assist in the development and execution of the annual training plan and training budget.
• Create programs that reflect the needs of staff, overall competitiveness of the credit union, and that enhance member service.
• Analyze training programs to determine effectiveness of programs. Monitor and evaluate course effectiveness and update curriculum as needed.
• Communicate with all staff to ensure positive and clear understanding of credit union goals and direction, and products and services.
• Develop, implement, and conduct on-going training programs that support the growth and direction of the credit union.
• Assist branch and administrative staff with operational training and special projects as needed.
• Prepare training and resource manuals.
• Provide information and feedback to supervisors and management with respect to employee coaching and product knowledge.
• Research, develop, implement and maintain staff incentive program that support the strategic plan.
• Other duties as assigned.

Essential Functions:

• Extended sitting up to 80% of the time
• Occasional lifting up to 35 pounds
• Bending, squatting, twisting, kneeling, reaching above and below shoulder level is occasionally required
• Continuous sound perception/discrimination and verbal speech ability
• Intermediate mathematical skills (calculations/concepts involving decimals and percentages)
• Occasional travel, irregular hours may be required and exposure to dust and poor ventilation
• Ability to use a personal computer, analyze data and be proficient in MS Word and Excel. Excellent oral and written communication skills.
• Public speaking and presentation skills.
• Knowledge of credit union operations, regulations, practices and concepts.
• Ability to perform duties with minimal direction.
• Problem solving skills.
• Must be bondable.

Training and Experience:

• Bachelor’s Degree in a business related field or equivalent.
• 5 – 7 years credit union or financial institution experience.