Pediatric Therapy Office Manager

Five Lakes Speech, Language and Literacy is a small, private, pediatric practice that offers speech and language therapy, occupational therapy, and literacy services to pediatric clients. We are seeking a part-time to full-time front office manager, with many potential growth opportunities within the business.

Responsibilities and Duties:

• Oversee the day-to-day operations of the practice to ensure the office remains clean and welcoming, and to optimize clinic efficiency that may include scheduling, patient flow, and/or staff supervision.

• Manage front desk activities, including greeting patients, answering phones, and handling inquiries.

• Protects patients’ rights by maintaining confidentiality of medical, personal, and insurance information.

• Oversee billing, collection of co-pays, deductibles, and other outstanding balances and insurance processing, verifying coverage and processing claims as needed.

• Communicate with RCM team regarding timely insurance claim processing

• Manage and obtain prior authorizations for speech-therapy and doccupational services

• Collaborate with clinicians and staff to foster a positive work environment and promote professional growth, addressing any office issues that may arise

• Handle parent concerns and complaints with professionalism and empathy, seeking resolution in a timely manner.

• Participate in the monitoring and management of the program budget with constant attention to accounts receivable

• Evaluate and monitor clinic flow to ensure that patients are scheduled appropriately, as well as other other processes to maximize efficiencies.

• Act as a liaison between clinicians and referring healthcare providers to optimize patient care and outcomes

• Collaborate with director of rehab to ensure project goals and KPIs are being met.

•  Identify opportunities for process and office management improvements.

•  Manage inventory, re-stocking of supplies and equipment maintenance.

• Complete additional tasks as they are assigned

Qualifications

• High school diploma or equivalent; college degree preferred in business, office administration, or related field.

• Previous experience overseeing operations in a healthcare setting; at least 1 year in a supervisory or leadership role preferred.

• At least 1-3 years of experience with insurance processing preferred.

Skills and Competencies

• Superior problem-solving skills; ability to identify service delivery issues and develop timely solutions

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities, with excellent attention to detail.

• Proficiency with Microsoft Office – particularly Excel and PowerPoint; familiarity with an Electronic Practice Management (EPM) and/ or Electronic Health Record (EHR).

• Ability to effectively communicate to all members within the organization, excellent customer service skills with a strong focus on the patient experience.

• Commitment to continuous improvement and professional development.

• Ability to foster a positive and collaborative work environment.

Benefits 

• PTO accumulation

• Paid holidays 

• Growth opportunities within the practice

Shift

8:00-5:30 (M-Th), NO Fridays or weekends

Pay

• First 90 days of employment (Part-time, probationary period)- $15.00-$18.00/hour based on experience. Hours will begin at 15 hours per week and hours will increase each week as the employee takes on additional responsibilities.
• After 90 days of employment (Full-time)- $20.00-$25.00/hour based on experience. Employee will be moved to a full-time status, working M-Th for no more than 40 hours per week.

Location

In person

Application Process

Please send a resume, two letters of recommendation, and a introductory paragraph outlining why you feel you are the best fit for the position, to kpfiester@fivelakestherapy.com.