Customer Service Supervisor 1

Full-Time

$17.00 - $18.50 per hour

Customer Service Supervisor 1

• Permanent Position
• Health, dental, vision, life, and short-term disability insurance 
• 401K Retirement Package with up to 4% employer match 
• Paid Vacation and Personal Time
• Training and Scholarships up to $1,000 per term
• Premium Pay increase of .50¢/hour for all eligible employees working any hours on Saturday-Sunday, and weekdays before 6 am, or after 7 pm

Position Overview

• Give Reviews
• Operate Western Union Station
• Operate a check stand
• Bag and carry out groceries
• Bottle room service
• Assure the front end is continuously moving customers through
• Front End Leads will also be responsible for keeping their assigned areas clean and full of supplies or products.
  

Essential Job Functions

* Itemize and total customer merchandise selection at the checkout counter, using the cash register, and accept payment for purchases.
* Pack customer purchases in bags or cartons.
* Transport packages to customers' vehicles.
* Answer customers' questions about merchandise and advise customers on merchandise selection.
* Handle bottle returns, and customer service calls in the bottle room.
* Clean check-stands or assigned areas, and fill supplies.

Non-essential Job Functions

* Occasionally take inventory or examine merchandise to identify items to be reordered or replenished.
* May stock shelves with new or transferred merchandise.

Requirements:

* Money handling skills and basic math to process cash and credit card transactions.
* Clear communication skills to engage with employees, customers, and vendors.
* Customer and Personal Services Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Service Orientation to actively look for ways to help people.
* Mathematics knowledge of arithmetic applications

Other Skills/Abilities

* Social Perceptiveness to be aware of others' reactions and understanding why they react as they do.
* Coordination to adjust actions in relation to others' actions.
* Time Management to manage one's own time and the time of others.
* Information Ordering to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
* Deductive Reasoning applies general rules to specific problems to produce answers that make sense.
* Problem Sensitivity to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
* Active Listening ' Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Oral Comprehension to listen to and understand information and ideas presented through spoken words and sentences.
* Oral Expression to communicate information and ideas in speaking so others will understand.

Physical Requirements

* Trunk Strength to use abdominal and lower back muscles to support the necessity of repeated movements in the workplace.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.