Front Desk Receptionist

Company Description

CCG Talent Management is not only a business solutions company but a company that believes success starts with the individual. CCG Business Solutions has been consulting and providing talent placement services since 2007. Our team understands the principles of connecting purpose to business. We are currently recruiting for a Front Desk Receptionist role. 

Job Description

The Front Desk Associate works in conjunction with the Executive Director to ensure the delivery of high -quality early childhood care and education for children ages 24 Months -5 years. The Front Desk Receptionist will play a critical role as the face of the company. The Front Desk Receptionist will greet and interact with parents, children and vendors and help to maintain a high level of security.

• Navigate phone system including answering phone with warmth and professionalism, relaying messages precisely, redirecting appropriately with warm transfer or directly to voicemail. For internal calls, responding immediately to needs of teachers.

• Field inquiries regarding open positions received in person, over the phone, email, or through our website.

• Accept information from a variety of sources:staff, answering service, parents, and colleagues via email, in-person, fax or phone. Expertly convey information to all parties, both internal and external.

• Welcome parents, staff, and visitors with warmth and enthusiasm.

• Build a rapport with staff, parents, and frequent visitors making it a point to remember and use names.

• Forge positive relationships with children, teachers, coordinators, colleagues, and parents.

• Maintain center security by following safety procedures and controlling access via the reception desk.

• Check-in visitors while strictly following pick-up procedure and COVID screening procedure embracing a “kind yet firm” approach.

• Use the music system to provide child-friendly music for the front office and entrance.

• Respond to child care inquiries submitted on our website, in-person and over the phone. Field incoming queries for child care by providing clear answers to questions from parents and obtaining and recording all pertinent details on Phone Information Sheet.

• Provide care for children waiting in front office during pick-up and drop-off. Bring children to and from classrooms for alternative pick-up and drop-off individuals, if required.

• Update the Front Board daily to display welcomes and celebratory milestones for visitors, staff, and children.

OFFICE ORGANIZATION

• Maintain internal appointment calendar including appointments for new hires, financial meetings, center tours, conferences, etc. Prepare needed paperwork and provide it to appropriate person.

• Maintain files and records so they remain updated and easily accessible. 

• Monitor stocks of office supplies (paper clips, letterhead, copy paper, toner, water, etc.) and submit orders to maintain supply. Organize supply closets.

• Ensure reception area, front desk, copy room, conference room, and filing areas are tidy, organized, sanitized, presentable, and stocked with necessary items.

• Assist in office tasks and organization procedures

• Commit to foresight, collaboration, and planning required for smooth operation of front office, calendar, coverage, and enrollment.

• Interact with parents and signs in children for the day

• Ensures that children leave with approve adult, by checking ID and ensuring parents use technology consistently with rules of engagement

• Ensure all health forms are completed upon check in and check out process • Work with the Directors, Teachers, and Staff to perform administrative duties

• Maintains record, reports and or information regarding child attendance, behavior, development, illness, interactions and of records that are required

• May be responsible for some internal audits and compliance regulations

• Ensure that food, supplies and other required daycare programs compliance meet required standards

• Perform daily cleaning checklist and maintain tidy entrance area

• Call and follow up with new parent orientation and scheduling

ENROLLMENT SUPPORT

• Follow up to child care inquiries by, scheduling tour, and tracking flow of correspondence. Report to Center Director with updates on the status and needs of potential new children.

• Manage the wait-list in collaboration with the Center Director. Begin enrollment process for children based on availability and initiate connection for deposit payment.

• Initiate communication with parents to aid in facilitating a smooth start for each child by ensuring required documentation is submitted prior to the start date (physical, immunization, weblink).

PROGRAM SUPPORT

• Provide coverage in classrooms of all age groups as needed including bathroom breaks, lunch breaks, and extra-hands. Provide support in classrooms caring for young children by meeting incidental needs (bottle checks, strollers, facilitating bottle labeling between parent and coordinator, etc).

• When requested, maintain close supervision, and anticipate the needs of children. Intentionally engage children, form relationships through bonding, act as an advocate for children. Comfortable feeding and handling all Center foods, formula, and breast-milk to children.

• Distribute reports, documents, newsletters, and other correspondence to center staff when needed.

Qualifications

Excellent verbal and written communication skills

Ability to organize work and meet deadlines

Ability to manage sensitive and confidential information with integrity

Excellent interpersonal skills and the ability to interact and work effectively and cooperative with children, families, and co -workers

Ability to lead with empathy and form strong relationships with children’s families and team members

 Education

• Must have exceptional computer skills in Microsoft office products. Excel, Word, Outlook, PowerPoint

• Attend and participate in the Center provided training (conducted during work hours) to comply with state regulations for child care professionals.

• Demonstrate scrupulous confidentiality and privacy even in seemingly inconsequential matters, including handling of documents, personal conversation, social media, interoffice communication, and any other topics of information pertaining to, staff, parents, and children.

• Able to clearly communicate in English including reading, writing and verbal skills.

• Familiar and comfortable with office equipment such as fax machine, copier, and scanner and able to replace toner, trouble shoot connectivity issues, send faxes, process high-volume copy jobs, and efficiently utilize the capabilities of equipment.Troubleshoot malfunctioning equipment and place service calls as needed.

• Must meet all required training for licenses daycare trainers required by DCF

 

Additional Information

Spanish Bilingual preferred.

Salary range $15/HR - $16/HR 

All your information will be kept confidential according to EEO guidelines.