Deposit Operations Specialist I

Invest in your future with BSNB! Are you looking to start your career with an organization that prides itself on growth opportunities and is one of the Best Places to Work in the Capital Region? Ballston Spa National Bank (BSNB) is looking to hire an enthusiastic Deposit Operations Specialist I to support our growing Customer Support Operations department!

How do we invest in you? This position earns competitive pay and great benefits, including a 401(k) plan with a company match, a pension plan, 11 paid holidays, and paid time off (PTO). We also like to give back to our staff; We find ways throughout the year to thank them for their hard work. The success of each staff member, as well as the bank, is at the heart of how we work. Staff development is key to our success, and contributions by each individual are recognized and celebrated. If this sounds like the right opportunity for you to leverage your skills, join our close-knit team today!

ABOUT BALLSTON SPA NATIONAL BANK (BSNB)

Established in 1838, we are proud to provide community banking to individuals, families, and businesses located in the greater Capital Region, including Saratoga County, Albany County, and the North Country. Thirteen full-service banking offices provide products and services geared towards meeting the needs of the markets we serve. Local decision-making, an extensive line of value-rich products, and friendly customer service have helped us to build a loyal customer base. As a community-minded financial institution, we make giving back and volunteer work a priority.

A DAY IN THE LIFE OF A DEPOSIT OPERATIONS SPECIALIST I

As a Deposit Operations Specialist I, you are responsible for facilitating customer calls and redirecting calls as appropriate. You will process initial customer account inquiries for checking and savings accounts as well as other miscellaneous inquiries into the bank. You will review and forward messages from the Deposit Support Services night mailbox on a daily basis. It is important to listen to customer needs to recommend appropriate products and services and provide consumer Online Banking support including password resets and debit card assistance in this role. Duties also include reception function at Corporate Plaza as well as check back of account maintenance. You are always friendly and patient, always providing the exceptional customer service that we are known for. You get great satisfaction out of going above and beyond for customers and giving excellent customer service.

QUALIFICATIONS FOR A DEPOSIT OPERATIONS SPECIALIST I

• High school diploma or GED required.
• One year prior customer service experience required. One year prior banking experience preferred.
• Must have data entry and keyboard experience with a working knowledge of spreadsheet and word processing applications.

BSNB is an Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, or national origin. BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans.