Wake & Surf Shop Full Time Seasonal Associate-Walloon Mi

COMPANY OVERVIEW

Tommy’s Boats is a Malibu/Axis boat dealership with a sales and rentals department, full-service center, and wake/surf pro shop that strives to provide our customers with the most comprehensive services and a wide range of inventory selections. We are a rapidly growing company with 15+ locations nationwide, including in Arizona, California, Colorado, Florida, Michigan, Nevada, Tennessee, and Texas. When off the clock, our team is surfing, shredding, and soaking up the lake life as much as they can! Our passion for the boating lifestyle creates an enjoyable and relaxing dealership environment while offering a challenging workspace and opportunities to grow within the company. Our mission is to be the number one full-service provider to water sports enthusiasts. For more information, visit our website at www.gettommys.com.

Tommy's Boats Core Values:

• Culture is everything: We are authentic and intentional in the way we work and play. Being stodgy has no place here.
• Stab from the front: We are respectful in the way that we hold one another accountable. No games, no hidden agendas.
• Problem solvers: We value smart people who attack problems head-on and with confidence.
• Resiliency: We thrive on change and growth. We pivot when we need to and re-group quickly.
• Humility reigns: Whether engaging with our teams, customers, or partners, we approach it with the heart of a servant. We are go-givers that believe in creating space for people to grow.

POSITION OVERVIEW

The Pro Shop Associate is responsible for learning, selling, and promoting all pro shop products. The Pro Shop Associate is responsible for receiving products into inventory, merchandising the sales floor, communicating with customers, and ensuring all customers leave with a positive experience and the desire to return to Tommy’s Boats. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure the highest levels of service and customer satisfaction
• Engage with customers by asking open ended questions that help make a personal connection
• Support the receiving and merchandising for the store
• Sell merchandise to achieve/exceed revenue and margin goals
• Support the marketing team to engage with as many customers as possible
• Work with product reps to learn how to promote and demonstrate our products
• Minimize loss of product through theft and avoiding administration mistakes
• Rotate merchandise bi-monthly to keep the shop fresh for returning customers
• Maintain organization of the sales floor as well as products back stocked in the warehouse
• Study and demo products to ensure all questions asked by customers can be answered knowledgably
• Maintain cleanliness of the entire pro shop, including changing rooms and bathrooms
• Accurately ring up sales, returns, warranty and exchanges. Receive payment and provide correct change and receipts
• Ensure all products are accurately tagged
• Other tasks as requested by supervisor

QUALIFICATIONS

• Computer Skills: Knowledge of Microsoft Office preferred; experience with CounterPoint preferred
• Customer Service: Ability to service our customers respectfully and efficiently. Understand that the customer is our number one priority and serving them is what makes us successful

• Selling: Gain our customers trust through selling our products with enthusiasm and true passion
• Watersport: Ability to learn the water sport industry, as well as learn how to use the products we sell (surfing, skiing, etc.)
• Communication: Ability to interact professionally with colleagues, clients, and company personnel; ability to clearly and effectively communicate information both orally and in writing

WORK ENVIRONMENT & PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: The noise level in the work environment is usually medium to loud. The shop can be cooler in the winters and hotter in the summers; outdoor work is expected; work performed on water is also expected

• Physical Demands: While performing the duties of the job, the employee is regularly required to stand, sit, or crouch for extended periods of time and regularly required to walk. Employee regularly uses hands and fingers to touch, feel, and handle. Employee regularly stoops, kneels, bends at the waist, and reaches. Employee is frequently required to speak and hear. Must be able to lift up to 50 pounds on occasion.

COMPANY BENEFITS

Tommy’s Boats employees are our number one asset, and we strive to provide our employees with a countless number of benefits that separate us from any other company. Our full time, year-round employees have the opportunity to benefit from the following:

• Access to medical, vision, health, and life insurance upon first of the month following date of hire
• 401k options, 100% vested in company match from day one in plan
• Paid Time Off (Vacation/Sick/Personal)/Paid Holidays
• Paid Time Off for community service
• Competitive wages
• Discounts on gear
• Boat usage perks
• Opportunities to grow within the company
• Education/Training/Certification reimbursements
• Travel opportunities
• Employee appreciation outings
• Tool reimbursement program
• Casual and FUN work environment

NEXT STEPS

We really appreciate you taking the time to consider us in your job search. To complete your application, please spend 5 to 8 minutes telling us more about yourself using the Predictive Index Behavioral Assessment. Once you complete this required step, we will gladly review your complete application. Please click the following link to complete the assessment: The Predictive Index Assessment