Quality Assurance Officer

Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. To accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.

ESSENTIAL DUTIES AND TASKS:

• Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management, and HCV owners.
• Confirms sales and verifies contracts for HCV sales.
• Handles walk-in cancellations and owner cancellation calls; rewrites sales and assists QAOs with the mail-out process to recover lost business.
• Assists QA management with training and improvement of new and existing employees.

QUALIFICATIONS:

• Must be process-oriented with attention to detail
• Self-directed and independent with projects but works as a team player
• Excellent customer service skills
• Strong oral and written communication skills
• Strong work ethic and a high energy level
• Strong administrative, organization, and planning skills

BENEFITS/COMPENSATION/REPUTATION:

At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:

• Outstanding & Fun Company Culture
• Weekly Pay
• Paid (ARDA award-winning) Training
• Benefits at 90 days – Medical, Dental, Prescription, Vision & Even Elective Benefits Such As Life, Disability, Accident, Pet, & More
• Health Savings & Flexible Spending Accounts
• PTO (And Even Volunteer PTO)
• Employee Assistance Program (EAP) – Counseling Sessions Include Family, Finances, & Legal Advice (6 Sessions Per Issue, Per Year)
• 401K Match - 100% Up To 4% Of Income
• ClubGO - Points To Use For A Free Resort Stay Each Year
• IHG Travel Discounts – 18 Brands – Thousands of Properties Worldwide - $39-$99/Night
• Holiday Inn Club Vacation Accommodation Discount – Up To 50% Off Regular Rates
• Discounted & Free Golf, As Well As Discounts At Resort Restaurants & Retail Stores
• HICV Perkspot.com (Discounts on Everything Between Auto Insurance, Apparel, Wellness, Pets, Travel, Gifts, Electronics, etc.)
• Growth Opportunities
• Internal Promotions & Transfers
• Tuition Assistance
• Academy of Learning & Development Online, including Language Courses
• Expansions Leadership Training/Mentorship Program
• Orange at Heart Appreciation & Reward Program
• Employment Milestone & Service Awards
• A+ rating with BBB
• Annual Charity Support for Multiple Charities Such As "Give Kids the World", "Toys For Tots At Christmas", & More

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