Digital Branch Agent, Part-Time

At Beehive FCU, our common goal is to nurture our most valued asset: the friendships we have with our members. We are here to help--it's the only reason we exist. We believe we have the power to help our members with some of the most important, most difficult, and most rewarding endeavors in their lives.

Our success starts with creative and caring individuals who work together to bring superior service to our members. We hire only the best and brightest, give them a great place to work, and provide an excellent benefits package.

If you are someone who is passionate about helping people with real life needs, then Beehive FCU may be the place for you.

Beehive Federal Credit Union is seeking a part-time Digital Branch Agent to work in our Rexburg Administration office approximately 20 hours per week. This schedule will include working from 2:00 pm to 7:00 pm, three to four days per week, Monday-Friday, and Saturday hours (9:00 am to 2:00 pm). Must be flexible and able to cover absences. The expected pay is $17.21 per hour, DOE.

Job Description

• Assists members and potential members with their requests; Answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations. Communicate with members through multi-channel communication tools to confirm and teach the correct process for obtaining a product or service.
• Scan and index varying credit union documents accurately. Assist with day end duties.
• Maintain member account information on computer system.
• Performs other duties as assigned and performs all duties in compliance with the Bank Secrecy Act. Works at or attends community events as assigned. Strives in all that they do to enhance the member experience at BFCU, including actively engaging in needs-based cross-servicing.

Qualifications

• One to twelve months of similar or related experience required as well as a high school education or GED.
• Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (member or vendors), requiring ordinary courtesy in providing assistance and information.
• Must possess excellent communication skills, both verbal and written. Must have an understanding of computer systems, both hardware and software. Good listening and telephone skills.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Benefits

Part-time employee benefits include paid holidays, sick time, and vacation time; employer sponsored 401(k), retirement plan including 2% company match and 9% profit sharing; plus the opportunity to work in an excellent team-oriented environment. You'll love working at Beehive!

Beehive Federal Credit Union is a member-owned, not-for-profit organization founded in 1960. Headquartered in Rexburg, Idaho, Beehive is a full-service credit union serving members and employees of The Church of Jesus Christ of Latter-day Saints nationwide. Branches are located in Rexburg, Rigby, Idaho Falls, and Meridian, Idaho. Beehive Federal Credit Union is an Equal Opportunity/Affirmative Action Employer of Females/Minorities/Vets/Disability.