Driver, Waterfront

The Waterfront Driver is responsible for assisting with the safe transportation of rental boats to and from various lakes, launches, customers, Tommy’s marinas and service departments.

Essential duties and responsibilities 

• Safely and timely transport rental boats to various lakes/launches for customer reservations
• Walk through the orientation/inspection/check in and out process with rental customers
• Demonstrate safe operation of the rental boat to customers where necessary
• Communicate with delivery customers to ensure timing coordination with pick-ups/drop-offs
• Responsible for ensuring departing rental boats have required gear and requested gear per the rental customer
• Assist with the delivery of rental boats from the service department to the rental marina/location post-prep
• Assist with the retiring of rental boats post-season by pulling boats out of the water and placing them at the service department
• If applicable to the Tommy’s location, launch/pull boats in the am/pm dependent on rental boat demand and space at the marina
• Understand the SOP’s of the rental process including deposits, reservations, damage policy, etc.
• Ability to use Dealership Advantage for reservations, deposits, payment, and viewing the schedule
• Continually improve processes in place for outgoing rental boats to off-site locations
• Communicate any rental boat/trailer/vehicle issues
• Assist with training qualified staff with trailering/launching processes
• Set high expectations for customer service and operational performance and achieve them
• Interface with customers, vendors, and other business units
• Uphold all laws, standards and regulations that apply to the businesses
• Maintain a safe work environment through training, audits, and continuous improvements
• Develop a business that customers want to visit
• Any other task as requested by supervisor

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

Communication:   Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing

Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our priority, and serving them is what will make us successful

Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.

Training:  Able to understand company procedures and policies and train staff and employees on these company procedures and policies

Trailering: Ability to safely and effectively trailer boats. Ability to properly launch boats at various different lakes and marinas

Travel: Ability to travel to other local lakes and marinas, as well as other rental locations as needed

Swimming: Ability to swim and tread water required

Have Fun: Recognize the excitement of the job and come to work excited to learn, teach, and make connections with customers and partners

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Education/Experience: trailering/launching experience required
• Computer Skills: Microsoft Office experience required.
• Boater’s License: obtain a valid boater’s license required
• Driver’s License: obtain a valid drivers license required. Pass a thorough MVR and obtain MVR acceptance by Tommy’s insurance company
• Background Test: pass a thorough background test required
• Boat Operation: ability to operate a wide range of different boats required
• Characteristics: Posses humility, willingness to serve, and the ability to teach. Clearly convey a passion for the business, the customers and the team members

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: The noise level in the work environment is quiet to medium loud. Work is done in an office, on a boat, on the dock or in a retail space.

• Physical Demands: While performing the duties of the job, the employee is regularly required to sit for extended periods of time, regularly required to stand, walk, and run. Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches.   Employee is frequently required to speak and hear.  Must be able to lift up to 50 pounds on occasion.