Housekeeping Floor Manager

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024.

The Surrey, a Corinthia Hotel is seeking to recruit a Housekeeping Manager. The Housekeeping Manager position assists in leading the housekeeping department to achieve and exceed company service standards and operate within the agreed budget. The Housekeeping Manager will assist the Director of Housekeeping in providing comprehensive guidance and support to different sections in the housekeeping team which include the laundry, linen room, public areas, and the rooms team to ensure the highest standards are delivered during cleaning, maintenance and servicing of both internal and external guests.

Summary of Responsibilities

• Supports communication to the team and management of realistic, measureable housekeeping standards, objectives and goals (service standards, budget targets etc.) to be achieved.
• Assists in developing, directing and maintaining the highest standards of housekeeping processes to ensure a positive guest experience.
• Ensures that all daily tasks are completed accurately by the housekeeping team and guest requests are managed efficiently or communicated to the relevant departments in a timely manner.
• Leads by example in setting positive relations with all hotel departments, ensuring issues are managed efficiently, and appropriately, to maintain the smooth running of the operation at all times.
• Works with the Director of Housekeeping to understand and develop a progressive, professional and committed housekeeping team environment that supports strategic objectives.
• Ensure that cleanliness and service standards are maintained in all areas of responsibility.
• Train and monitor the team daily to ensure that standards of service and cleanliness are understood and followed.

Skills and Qualifications

• Possess 2 years’ housekeeping management experience
• Must possess previous supervisory skills in a hotel
• Experience working with Opera PMS System
• Good understanding of housekeeping management systems & processes
• Excellent attention to details