Front Desk Receptionist at Le SPA de l'hôtel LOTTE

We are looking for an experienced Front Desk Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

$19.00 and hour plus commission

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• MindBody Online software experience preferred
• 2 years experience in a front desk setting preferred
• Spa/Hospitality/Medical/Dental office experience preferred
• Barista experience is a bonus
• Hands-on experience with office equipment
• Professional attitude and appearance
• Solid written and verbal communication skills
• 5-Star customer service experience preferred
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize
• Exceptional customer service 
• Willing to wear a uniform and professional suit every day 
• Attention to detail 
• Tidy
• Reliable 
• Timely 
• Willing to offer exceptional care and client experience
• Willing to train the right person but must have a passion for hospitality and spa
• Willing to follow hotel and spa guidelines
• Team player 
• Willing to answer and book clients most of the day
• Some laundry