Customer Service Professional

Benefits/Perks

• Flexible Schedules
• Competitive Compensation
• Careers Growth Opportunities

Company Overview
For more than 40 years, Spring-Green has been beautifying Americas neighborhood lawns and landscapes, and we are proud to stand behind our work.
We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value.
Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Job Summary
Under the direction of the Office Manager, performs inbound call center functions; answering service questions, communicating with branch personnel to assist in resolving service issues, selling lawn care services over the telephone, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads.

Responsibilities

• Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations.
• Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy.
• Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer
• Perform data entry maintenance activities associated with maintaining customer demographic information, processing of credit card payment information, documenting customer conversations, and cancelation detail.

Qualifications

• A high school diploma or general education degree (GED) required
• Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred
• Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience
• Minimum typing skills 45 WPM.