SUD Front Desk Receptionist

Company Description

MBI Health Services, LLC. is a certified behavioral health agency servicing the D.C. Metropolitan Area. We provide a wide range of services and programs for both adults and children for the sake of helping each individuals gain back their confidence and security into their lives. It is our goal to embrace, advocate, and empower the minds and lives of men, women, and children.  Our highly experienced healthcare professionals provide premium services throughout the DC Metropolitan Area. We partner with several well-­known and highly regarded government healthcare agencies, such as the Department on Behavioral Health, the Department on Disability Services, and the National Institutes of Health.

Job Description

The Front Desk Receptionist is responsible for providing enthusiastic, courteous, and timely service to all internal/external customers. Responsible for handling the coordination of intake scheduling for clients including a professional greeting, answering phones, handling company inquiries.

DUTIES/RESPONSIBILITIES:

 

• Oversees the day-to-day operations and work assignments related to the coordination of client scheduling and appointment follow up as needed.

• Serves as a resource providing assistance to staff, clients and provides resolution to areas of concern. 

• Schedules intake appointments for consumers

• Provide administrative tasks for the Clinical Site Manager to include day-to-day tasks, special projects and oversee basic office needs. 

• Adheres to MBI policies, procedures, and workflows within the scheduling scope.

• Ensure consumer calls are timely and accurately documented with appropriateness

• Ensures high levels of customer service and accurate and timely processing of client requests.

• Manages client flow and monitors client wait times.

• Assists in resolving issues and conflicts efficiently.

• Assesses and analyzes customer feedback.

• Receive and effectively manage a large volume of phone calls and other day-to-day tasks in a timely manner. Attends all required training and mandatory meetings.

• Complete daily reminder call to patients within 48 hours of appointment.

• Responsible for facilitating client flow by notifying the Psychiatrist or Clinician of clients; arrival, being aware of service delays/cancellations, changes in schedule, and communicating with clients and clinical staff of delays/changes.

• Responsible for keeping the Client Lobby area clean and organized.

• Click “Arrived”, “No Show” or “Rescheduled” in CREDIBLE Schedule for Provider.

• Notify Clinician of Client arriving for Psychiatric Appt that is in need of TX Plan; as TX Plan must be completed first.

• Keep clients informed of service delays and provide preventative measures to avoid client escalations.

• Perform other  job related duties as assigned.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• High School diploma or equivalent.  Associates degree preferred.

• Minimum of three years of healthcare related customer service, scheduling, registration, or relevant experience.

• Strong attention to accuracy and detail

• Exceptional organizational skills

• Self motivator, ability to work without direct supervision, must have pleasant disposition and high tolerance level for diverse personality skills on the telephone, in-person and demonstrate professional etiquette at all times.

• Excellent communication, writing, and computer skills

• Knowledge of medical terminology

• Proficient with computers and knowledge of basic computer applications i.e. word, excel

• Ability to exercise confidentiality, discretion, and good judgment.

• Familiarity with language lines. Ability to speak English fluently and Spanish preferred.

Additional Information

MBI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We offer a competitive total rewards package including market salaries, PTO, retirement contributions, employee perks, and more. Together, we can offer steps toward empowerment!

tion will be kept confidential according to EEO guidelines.