Manager of Operations - Valve and Actuator Repair and Assembly - Freeport, TX

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Pressure Management
• Isolation Valves & Actuation
• Control Valves & Regulators
• Process Control & Safety Systems
• Oil & Gas Automation– fiscal custody metering, controls, and SCADA
• Reliability Solutions & Services
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

General Statement:

Under the general direction of the Vice President, Mechanical Services, responsible for all Service, Repair and Assembly activities provided by Freeport, TX Service Center; Pressure Relief Valves, Control Valves, Isolation Valves, and Actuation Repair.

Duties and Responsibilities:

• Manage all Service and Operations aspects specific to Mechanical Services and Repair activities.
• Specific responsibilities to include:
• Drive Safety First Culture
• Customer service activities
• Maintain effective communication and working relationship with Customers and internal constituents (Sales, QA, Sales Management).
• Supervise, counsel, discipline, hire, and terminate, all Operations personnel as required.
• Oversee production schedules to ensure that customer delivery requirements are met.
• Oversee work processes to ensure that internal and external quality standards are followed.
• Evaluate outside vendors for services and products for internal use.
• Work closely with the sales department to understand customer requirements, resolve customer issues, and plan for future work.
• Work with Operations and Sales departments to resolve any nonconformance.
• Communicate with customers, as required, to develop and maintain good working relationships.
• Responsible for maintaining and monitoring of Inventory Levels to support the Service business.
• Assisting QC Manager with ASME/NBBI training, audits, and implementation of QC procedures.
• Implement Safety policies consistent with Company’s general policies and any Service-specific policies.
• Conduct monthly safety meetings and monthly safety inspections, correcting all deficiencies noted in the monthly inspections.
• Participate in weekly Staff communication meetings as required.
• Conduct employee training as required.
• Perform related duties as required.
• Promote and provide a safe and healthful workplace, which includes but is not limited to:
  • Ensuring availability of required personal protective equipment
  • Supporting supervisors in their health and safety activities and initiatives
  • Evaluating health and safety performance of supervisors
• Ensuring you and your subordinates complete safety training by the due date.

QUALIFICATIONS:

Education/Knowledge:

• Bachelor’s degree in technical or business discipline or equivalent combination of education and experience.
• Thorough understanding of valves, actuators, and related instrumentation. Understanding to include principle of operation, related industry standards, repair procedures, and test criteria.

Experience/Skills:

• Five to seven years supervisory experience in similar industry.
• Some proficiency with MSOffice.

COMPETENCIES:

• Strong employee management skills including; provides regular performance feedback; develops subordinates skills; encourages growth; approachable to staff; makes decisions.
• Strong written and verbal communication skills and the demonstrated ability to communicate and coordinate with a cross section of other employees and customers.
• Strong customer service skills including the ability to develop rapport and trust with other employees and customers.
• Strong conflict resolution and problem-solving skills.
• Strong interpersonal skills and the ability to work as part of a team.