Men's Spa Concierge

Company Description

Just east of the Pacific and slightly north of Expectation.

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.

Job Description

Rate of Pay: $16.93/hr

This individual will maintain the day to day operations of the spa facility to ensure a smooth, five star performance while exceeding every guest’s expectation all while maintaining a positive working environment.

Responsibilities:

• Accountable for all public area operations locker room area.
• Create and maintain a professional, safe, nurturing and healing environment where the experience at the Fairmont Grand Del Mar lends itself to making a difference in our guest’s lives.
• Provide personal attention to the guests/members to ensure a pleasant visit for each guest and maintain effective guest relations. 
• Prepare locker room and whirlpool equipment and supplies daily
• Replenish guest amenities and towels as necessary to include wellness table snacks, lounge area and locker room; keeping area immaculate.
• Perform daily general cleaning and minor maintenance tasks in the facility.
• Stay current on all department information, become well-versed and trained in its application and train locker room staff accordingly.
• Take ownership of any guest or staff related problem and handle accordingly.
• Assure a clean, crisp and sanitary spa.
• Work cooperatively and professionally with all departments.
• Comply with all Grand Del Mar safety and health policies and procedures.
• Attend regular department meetings as directed by the Spa Operations manager or Director of Spa.
• Conduct tours of the facility.
• Keep management informed with all guest, staff and program issues
• Other duties as assigned by Lead Attendant or Manager to include special projects and/or basic maintenance of the facilities

Qualifications

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent required.
• Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest.  Knowledge of guest service and/or hospitality industry a plus.
• One year experience working in a service-related field, preferably in a luxury-oriented hotel or club facility.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.