Service Writer/Advisor

Job description

ARE YOU A CUSTOMER SERVICE/SALES ROCKSTAR? ARE YOU BURNED OUT? DO YOU TAKE PRIDE IN BEING YOUR BEST IN CUSTOMER INTERACTIONS? LOOKING FOR A PLACE TO CALL "HOME"?

Looking for experienced Service Advisor who is energetic, friendly and career-minded for our busy Automotive Repair shop. We deliver exceptional customer service, so we need someone who is people-oriented, enjoys selling, problem solving, and making people happy. We are a busy, family-owned, automotive repair shop with a great team that is expanding. This is a career, not just a job where you may have been treated like a number. Amazing pay plan with no ceiling on commissions with excellent benefits. Fantastic support structure with the best technicians in the area. Looking for someone who wants to move up and assist with creating and implementing polices and procedures for maximum efficiency while maintaining a positive work atmosphere. We love self-motivated people who are solution-oriented looking for the best to be their best self. This position is for a very busy location, so we must hire someone with Service Writer experience. Only serious inquiries please.

Purpose & Objective:

The Service Advisor role is very important to the success of our business. The primary job of this position is selling customers the recommended services and repairs made by the technicians based on the customers needs, goals, and desires.

This role also assists in the administrative and customer service aspects of the business.

Primary Job Responsibilities and Duties:

• Sales: Advising customers on needed repairs and service based on their needs goals and desires, using company guidelines and best practices
• Understanding and communicating customer's concerns to technicians
• Answering customer's questions and concerns as well as keeping customers informed of their vehicle's status while in the shop
• Dispatch repairs and parts to technicians and assisting with the work flow process
• Customer Service: Assist customers by answering questions and inquiries over the phone, via email, text and in person

Administrative:

Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts as needed.

Other tasks:

Fill in on tasks as needed to maintain the flow of the shop.

Examples:

Could be: running a shuttle, checking out customers, cleaning the bathroom or showroom, picking up a part, or any other task that can be safely completed which is needed.

Minimum Qualifications:

• Sales Experience: Must have at least 3 years experience in automotive repair sales.
• Customer Service: Must have experience dealing directly with the public in a customer service aspect
• Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Computer Knowledge: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs. We will teach you the point of sales system
• Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.
• Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.
• Physical Demands: Must be able to get in and out of various vehicles without assistance
• Must be able to drive a motor vehicle with passengers with a valid drivers license

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Job: Full Time Monday-Friday

Salary: Starting at $90,000 commission 

WHY WORK FOR US:

• Local Columbus business since 2015
• Top-Rated Online Presence
• Exceptionally equipped and well maintained shop
• Company paid Alternative Health Care
• Fun, Active and positive work environment
• Excellent ongoing training and development
• Tech Savvy
• Great clientele and networking
• Opportunity for performance-based pay increase
• Competitive wage & Bonuses

Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Vision Insurance
• Employee Discount
• Alternative Health Care
• Life Insurance
• Paid Time Off
• Professional Development Assistance