Restaurant Manager - Michael Jordan Restaurants

About Us

Michael Jordan's Restaurants are a collaboration between Cornerstone Restaurant Group (CRG) and the greatest athlete of his generation, Michael Jordan. Located in the Mohegan Sun Casino in Connecticut, Michael Jordan's Steak House, MJ23 Sports Bar & Grill, and Sol Toro are a collection of elevated food, thoughtful beverages, and Heartfelt Hospitality.

Restaurant Manager Responsibilities

• Conduct regular management meetings to discuss department performance, areas of concern, priorities, and the strategic vision moving forward.
• Conduct daily pre-shift/post-shift and other periodic meetings to increase communication.
• Ensure that hosts are greeting guests and answering telephone calls promptly and cordially.
• Ensure that seating is done in a way to minimize guests having to wait and that seating plan is arranged so it maximizes revenue without overloading the kitchen.
• Monitor staff's appearance and take corrective action as necessary.
• Respond to any guest complaints and takes necessary action.
• Maintain employee recognition and incentive programs to maintain high morale.
• Work with GM and HR to appropriately deal with any conflicts regarding staff.
• Assist General Manager in handling employee counseling.
• Assist General Manager to perform employee reviews.
• Monitor appearance of restaurant and take corrective action.
• Ensure that monthly inventories are accurately performed.
• Implement marketing and promotion strategies as directed by General Manager.
• Build and maintain a strategic relationship with Crate and Barrel management.
• Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them.
• Effectively supervise the restaurant and bar operation and delegate tasks to ensure excellent service and restaurant goals are consistently achieved.
• Answer questions about our food, beverages, and other restaurant functions and services.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
• Assist General Manager in analyzing sales figures to set, monitor, and control budget for the restaurant.
• Develop efficient processes to manage / control food and beverage inventory.
• Assist General Manager to monitor labor costs to remain within budgets and schedule employees accordingly.
• Maintain relationships with vendors to place orders.
• Assist in repairs of anything that obstructs the normal operation of the business.
• Build rapport between kitchen and front of house staff to minimize conflict.
• Maintain sound and stress-free environment for everyone to work in team.
• Train, monitor, and maintain the POS System.
• Assist in any areas of the restaurant when staffing constraints require.
• Develop and implement creative solutions for areas of improvement.

Employee Relations

• Build rapport between kitchen and front of house staff to increase communication and collaboration.
• Create and post weekly staff schedules.
• Handle employee counseling as needed.
• Maintain a sound and stress-free environment for all team members.
• Maintain an employee recognition and incentive program to maintain high morale.
• Manage the interviewing, hiring, and effective onboarding new hires.
• Monitor staff appearance and take corrective action as necessary.
• Perform timely employee reviews.
• Work with HR and to appropriately resolve any employee coaching and counseling issues.

The preceding reflects management’s definition of essential functions for the Restaurant Manager position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

Restaurant Manager Benefits

• Quarterly KPI Based Bonus Program
• Annual Performance Bonus
• Monthly Cell Phone Reimbursement
• Dining Discount
• Paid Vacation
• Paid Sick Time
• Medical, Dental & Vision Insurances
• Employer Paid Life Insurance and AD&D
• Employer Paid Long-Term Disability
• 2 weeks Paid Parental Leave

• 3 years of supervisory experience required.
• Experience with P&L reports and working with budgets.
• Experience with POS.
• Basic math skills.
• Experience in training (planning, and implementation).
• Good computer skills (Word, Excel, Outlook at a minimum).
• Valid food sanitation management and alcohol awareness certifications (may be obtained upon hire).

Physical Requirements:

• Ability to move and lift up to 25 pounds, occasionally move and lift up to 50 pounds.
• Standing and walking, for long periods, which is necessary to oversee the daily operation.
• Ability to reach objects, stoop or bend as needed. May be required to utilize a ladder.
• Ability to see and hear adequately to monitor operations and interact with staff and clients. 3-5 years minimum experience.