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Customer Service
•Today
| Hours | Full-time, Part-time |
|---|---|
| Location | Columbus, Ohio |
About this job
Job Description
Job Description
Salary:
Interview Gift Card : $100
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements
- Should be available to work at least one weekend day.
- Should be able to work in 1st or 2nd or 3rd shift
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