Associate Business Partner

Schedule:

To support our global operations, the work shift for this position is: 

• Monday, Wednesday, Thursday and Friday: 12pm to 8pm CT
• Tuesday 7am to 3pm or Tuesday split shift 7am to 11am and 4pm to 8pm

Who We Are:  Experience supporting team members in India and the Philippines is a prerequisite for this role

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 700+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our business is 24/7, 365 days a year to support our loyal customers. 

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com. 

Who You Are:  Experience supporting team members in India and the Philippines is a prerequisite

You are a driven individual who thrives in a growth oriented environment, has high accountability and is passionate about creating an amazing service experience for both leaders and team members alike. An advocate for our team members, you have the ability to build strong internal client relationships with business leaders to executive People initiatives in line with the organization’s objectives. You 

Our ideal candidate for this unique opportunity will have experience in a high growth startup environment and has supported global teams, specifically in India and the Philippines. 

What Will You Do? 

• Apply a deep understanding of business unit functional work and business operations in order to balance people and business priorities.
• Support the People Partners to convert strategies into action; meet changing business and talent needs to support the objectives of Highlevel.
• Support the execution of strategic talent plans which create management and leadership capability for future opportunities.
• Work with department leaders to identify the 30, 60, and 90 day training and development needs for new team members.
• Manage and resolve employee relations issues. Conduct timely, thorough investigations and make recommendations. 
• Engage and influence team members to support and implement People Ops initiatives across the organization.
• Work with People Partners to update and apply policies and procedures consistently across the business.
• Partner closely with the People Operations team in India and the US People Team to drive continuous improvement.
• Work on assigned projects as needed based on engagement surveys and check ins.
• Facilitate training initiatives to streamline change management and/or development opportunities for leaders and team members.
• Assist with the maintenance and documentation of internal HR processes and controls as needed.
• Provide support with performance and talent management, succession planning, development initiatives, performance improvement plans, corrective actions and terminations.
• Support benefit related issues for our team members by working in partnership with our Payroll & Benefits Administrator. 

You Have: 

• 3+ years, working with executives and their teams to deliver results
• 3+ years experience in an HR role showing increasing responsibility including hands-on experience managing day to day HR administration
• Experience in a public matrixed, dynamic and rapidly-changing business environment
• Prior experience with the rapid pace of a startup environment
• Prior experience supporting a global workforce.
• Experience supporting team members in India and the Philippines is a prerequisite
• Ability to work effectively in an environment with a high level of ambiguity
• Ability to collaborate to get things done
• A sense of urgency, the ability to take initiative and strong accountability is a must
• Strong Google sheets/excel proficiency
• Previous experience with HR information systems is required
• Ability to maintain a high degree of confidentiality, work independently, multi-task, and follow up on projects and issues

What is in it for you?

• Health benefits on the first day of the month following your start date
  • Medical (3 options)
  • Vision (VSP network)
  • Dental
  • Paid life insurance
  • Short and Long Term Disability + more
• 401(k) Plan with Principal
• Open vacation policy
• Continuous development and growth
• Outstanding colleagues to work with and learn from

Highlevel is an equal opportunity employer. Employment decisions are made without regard to race, national origin, ancestry, sex, gender identity or expression, sexual orientation, age, religion, pregnancy, marital status or veteran status.