Dockhand, Summer Season

Walloon

Tommy’s Dockhands are responsible for providing exceptional customer service to all waterfront customers through fueling, renting, tying boats, and customer communication.

Essential duties and responsibilities 

• Properly fuel all boats that come to the gas dock through following SOP’s and policies

• Where applicable, spin all boats with the use of lines on all docks so the bow is facing out
• Expected to quickly assist to all boats coming in or out of the dock/launch to ensure customers get proper assistance at their departure/arrival
• Perform accurate gas/rental charges through Square
• Honestly report all tips and place them into the tip pool at the end of each shift
• Greet all customers, trigger conversation with all customers to ensure customers feel welcome and appreciated. Including all rental, public shoppers dock and slip customers
• Understand and properly inform customers of the rental department basics, such as what we rent, how to rent, pricing, etc.
• As assigned by supervisor, ability to properly answer the telephone, take rental deposits, and accurately place customers on the rental calendar, following up with a confirmation email
• As assigned by supervisor, assist customer pre and post rental processes, following all check out/in procedures, communicating damages found
• As assigned by supervisor, ability to safely trailer and launch different types and size rental boats, at different lakes/reservoirs
• Assist with the cleanliness of the marina, docks
• Thoroughly clean rental boats upon their return

• Assist with rental area; ensuring the site is always presentable and organized

• Responsible for uncovering/covering all rental boats daily
• Responsible for understanding and instructing customers of the rental boat damage policy and reporting any damages to the Rental Manager immediately

• Communicate to Rental Manager any customers needs, accidents, or other occurrences that require the manager’s knowledge/action

• Expected to stay busy at ALL times during shift – consistently finding tasks to do
• Any other requests by supervisor

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

Communication:   Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing

Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our priority, and serving them is what will make us successful

Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.

Swimming: Ability to swim and tread water required

Have Fun: Recognize the excitement of the job and come to work excited to learn, teach, and make connections with customers and partners

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Computer Skills: Basic knowledge of Microsoft Excel preferred
• Background Check: pass a thorough background check required
• Trailering/Launching: as assigned by supervisor – ability to trailer and launch different types and sizes of boats preferred
• Boaters license: valid boaters license preferred
• CPR: certified for CPR preferred
• Knowledge and experience of boats and watersports: preferred
• Trailering: ability to properly trailer and launch wake boats and pontoons. Preferred
• Swim: ability to swim and tread water. Required

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities.

Work Environment: The noise level in the work environment is quiet to medium loud.  Work is done in an office, on a boat, on the dock. Work will be mostly performed outside and on the water, in rain, wind, sun, and other types of weather.

Physical Demands: While performing the duties of the job, the employee regularly required to stand and walk and run.  Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches. Employee is required to speak and hear.  Must be able to lift up to 30 pounds on occasion.